• Recovery Specialist

    Insight Global (Lower Paxton, PA)


    Job Description

    Insight Global is seeking a Recovery Specialist to join their team in Harrisburg, PA. The ideal candidate will work onsite for the first 90 days and then transition to a fully remote role. Equipment will be provided, but candidates must have a private workspace (a teleworker walkthrough will be scheduled via MS Teams to verify the setup)

    Responsibilities:

    Resolve outstanding balances related to healthcare (medical, ambulance) and government accounts (e.g., past-due taxes, parking tickets, court costs, utilities, water bills, clerk of courts, tolls)

     

    Aim for one-call resolution whenever possible - 22 calls per hour (wrong numbers, hangups count), less than 25% wrap time (from the time the hang up to next call), 85% of dialer (calculated by how long you are on the clock, and in system)

     

    Utilize an in-house collections system - user friendly

     

    Handle challenging customer interactions professionally

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Requirements:

    High School Diploma or GED

     

    Strong communication skills and openness to constructive feedback

     

    Customer service skills Bachelor's degree

     

    Call center experience