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_We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow._

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Missed Baggage Record (MBR) Allocation Analyst. The analyst role will be responsible for monitoring and reviewing tracer data for station MBR, maintaining live updated information throughout the shift, review baggage runner playbacks, and analyzing various resources for the Customer Operations team. The primary function of this role is to monitor station baggage information using existing and newly developed tools with an overall goal to support our leadership teams by providing information that will lead to station improvement and accountability. The successful candidate will hold an associate degree or certification in Information Technology, Data Science, Data Analytics, or an equivalent combination of education and experience. This position reports to the Customer Operations Manager.

Essential Duties:

+ Collect and review data for stations’ MBR improvement needs

+ Review of runner route playbacks

+ Review scanner and baggage belt data and other resources

+ Collaborate and assist leadership teams with information

+ Identify drivers for disproportionate changes in data outputs

+ Propose model adjustment plans and conduct comparative analysis

+ Create visualizations and reports for requested projects

+ Analyze and present data through reports that aid decision making

+ Work with users and team members at all levels for performance improvement and suggestions

+ Actively participate in our culture of continuous development and innovation by contributing ideas for new features and functionality

Job Qualifications and Competencies:

+ Associate degree or certification in Information Technology, Data Science, Data Analytics, or equivalent combination of education and experience

+ Advanced Microsoft Excel Skills

+ Excellent attention to detail

+ Demonstrated aptitude for independent learning, logical analysis, problem identification, and problem solving

+ Ability to work both independently and in a team environment

+ Excellent writing and speaking skills

+ Outstanding organizational skills

+ Ability to work in a fast-paced environment with a focus on continuous improvement

Preferred Qualifications:

+ Bachelor’s degree in Information Systems, Industrial Engineering, or related field

+ Airline industry experience, including business process and supporting technology

+ Experience solving analytical problems using quantitative approaches

+ Experience in scheduling analysis, interpreting forecasts, and process improvement

+ Experience in Microsoft Power Platform or other business intelligence tools

+ Experience in Microsoft Excel Power Query

+ Basic programming skills or experience

Work Environment:

+ Standard office environment, use of telephones, computers, and other office equipment

Physical Requirements:

+ Ability to walk/stand

+ Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

_Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$18.18/Hourly

_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _​_

_I_ _n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria._

Job Application Deadline:

January 16, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

If you need a reasonable accommodation for any part of the application process, please email us at [email protected]