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Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$39.15 - $45.00 - $53.23

RN Triage Nurse - GI Nurse Navigator - Contact Center - Per Diem

The Contact Center Triage Nurse/Specialty Navigator will assist all multi departments at Baystate with new patient navigation. This role involves patient research, patient assessment and interviews, collaboration with providers and office staff and patient counseling and coordination. Telephonically facilitate patients’ access to the appropriate level of care and seamless coordination of services throughout the continuum. Works collaboratively with physicians and other health team members and is available to patients and families for care coordination, will provide medical information and education to patient and families so they understand and comprehend the treatment and services rendered. The nurse will coordinate necessary appointments based on triage outcome as well as identify potential barriers to timely care and seek out appropriate resources for assistance.

+ Answers clinically related inbound calls. Maintains current knowledge base including triage skills, appropriate teaching principles, and policies and procedures.

+ Provides telephone triage Aligns the right care for the patient, within the right time frame, and with the right provider.

+ Responsible for coordination of services for individual patients and their families, including referring physician offices and other healthcare disciplines.

+ Resource to assigned scheduling team responding to clinical questions as relates to prescriptions, appointments, medical management, practice protocols and appropriate population management.

Required Work Experience:

+ Massachusetts license as an RN and BLS CPR certified.

+ Minimum 5 years of nursing experience. Ideal candidate will have triage experience or GI experience

+ Patient triage will help this nurse be successful in this dynamic, autonomous role

+ Excellent communication, interpersonal and problem solving skills to advocate for optimal patient outcomes.

+ Proficient in the use of multiple computer applications including EMR, spreadsheet programs and electronic medical records.

+ Exceptional communication and computer skills

+ Must have competency in delivering exceptional nursing care and have proven success in partnering with both physicians and staff

Other Information

+ Ability to work remote after successful completion of onsite orientation and training. Must be available to work occasionally on-site as needed for ongoing training

+ Location Whitney Ave - Holyoke MA

+ Per Diem / as needed schedule - Contact Center hours M-F 8:00a-5:00p

Education:

Associates of Science: Nursing (Required), Bachelors Degree in Nursing

Certifications:

Registered Nurse - State of MassachusettsState of MassachusettsState of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.