"Alerted.org

Job Descriptions:

POSITION SUMMARY

The Senior IT Systems Analyst will play a critical role in the operation, maintenance, and optimization of the organization's networking infrastructure. The primary responsibility of this role is to design, maintain, and support the organization's networking infrastructure, with a strong emphasis on leveraging Cisco technologies to ensure high availability, robust connectivity, and secure access. This includes performance tuning, secure configuration, and ensuring uninterrupted network services for internal and external users. While the role may contribute to broader IT systems, network operations and reliability remain the core focus.

Key responsibilities include, but are not limited to:

+ Design, implement, and maintain advanced network solutions with a focus on Cisco and Azure route/switch/firewall technologies.

+ Monitor and support enterprise networks, implementing optimizations and ensuring up time through proactive maintenance.

+ Provide expert guidance on network upgrades, configuration strategies, system scalability, and infrastructure security.

+ Provide Tier 2 and Tier 3 technical support for escalated network issues including WAN, LAN, VPN, Wi-Fi, and firewall environments to ensure consistent access.

+ Maintain and update technical documentation, focusing on network architecture, configurations, and performance/security baselines.

+ Support the deployment and stability of business applications by ensuring secure, reliable network connectivity.

+ Research and recommend hardware/software solutions that enhance network performance and security.

+ Optimize cloud and virtual networking environments for scalability and performance.

+ Configure, monitor, and troubleshoot firewalls in alignment with cybersecurity protocols.

+ Help administer Azure, M365 tools, including Exchange, Teams, SharePoint, and OneDrive.

+ Oversee system performance with a strong emphasis on network reliability, security, load balancing, and proactive monitoring.

+ Respond to and completes Help Desk tickets along with troubleshooting and supporting end-users.

+ Participation in our on-call support rotation.

Required Experience:

MINIMUM EDUCATION REQUIREMENTS

Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related field required. Experience may be considered in lieu of the degree.

MINIMUM EXPERIENCE REQUIREMENT

+ 7+ years of applicable experience in information technologies and systems analysis including 5 years of network engineering experience.

+ 5+ years of network management within the following infrastructure areas: LAN, WAN, WLAN, and Firewalls.

+ 3-5 years of hands-on-experience with installing, configuring, documenting, testing, training, implementing and troubleshooting new applications, infrastructures, and systems with a strong Cisco and Azure networking focus.

KNOWLEDGE AND TECHNICAL SKILLS REQUIREMENT

+ Proven expertise in managing network infrastructure and related technologies.

+ Cisco CCNA certification

+ Strong understanding of programming and database tools with the ability to assess their impact on network traffic and performance.

+ Advance understanding of network protocols (e.g., DHCP, DNS, BGP, EIGRP, OSPF), L2/L3 switching, and network security best practices.

+ Proficiency in diagramming tools (e.g., Visio) with a strong capability in creating comprehensive documentation for infrastructure designs and disaster recovery plans.

+ Experience with virtual networking in VMware and Azure environments, with the ability to support scalable, high-performance configurations.

+ Hands-on experience with Azure networking, Cisco routers, switches, firewalls and wireless infrastructure is essential.

+ Proficiency in troubleshooting layer 2/3 issues and understanding routing and switching protocols.

+ Familiarity with SolarWinds Network Management suite of applications.

+ Demonstrated ability to configure and manage LAN/WAN networks across complex enterprise environments.

+ Working knowledge of Active Directory and related Windows infrastructure, particularly where it interfaces with network design and segmentation.

+ Strong troubleshooting abilities using advanced tools for network diagnostics and monitoring.

+ Excellent communication skills to relay complex networking concepts to technical and non-technical audiences.

+ Proven ability to think critically, solve network-related issues efficiently, and make informed decisions under pressure.

+ A collaborative, service-oriented attitude with a focus on network reliability and user satisfaction.

+ Strong organizational and time management skills, particularly in coordinating network projects or incidents.

+ Demonstrated commitment to continuous learning in networking technologies and emerging trends.

+ Excellent verbal and written communication skills.

+ Demonstrated ability to think critically, troubleshoot effectively, and make timely and sound decisions.

+ Excellent interpersonal skills and service-oriented attitude.

+ Excellent time management and organizational skills.

+ Skilled in active learning.

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Keyword: Desktop

From: Houston Forensic Science Center