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Job Description

Job Title: Senior Maintenance Supervisor

Summary of Responsibilities:

The senior maintenance supervisor is primarily responsible for the day-to-day maintenance operations and physical upkeep of the assigned property or properties, and for ensuring that the property or properties are compliant with the Avenue5 policies and standards., in addition to all local, state, and federal regulations. This position is responsible for ensuring compliance with the company’s risk management program. This role also has financial responsibilities for contributing towards and adhering to the property budget.

Primary Responsibilities and Objectives:

• Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met

• Review and track the progress of service requests and identify chronic maintenance issues

• Respond to maintenance-related issues promptly as outlined in Avenue5 policy and practices document while maintaining a professional demeanor

• Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance as dictated by state guidelines

• May perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, and ceramic tile repair

• May perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf cart, elevator, and more

• Responsible for work order systems accuracy by verifying all orders are completed promptly to company standards and the resident’s satisfaction

• Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair, or replacement

• Oversee and assist with the management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods

• Promptly communicate with the maintenance team and property manager concerning all maintenance issues at the property

• Observe and promote safety and risk management per local, federal, state, and company rules and regulations

• Help monitor response times for emergency on-call/ after-hours maintenance assignments, and address issues as needed. May participate in on-call rotation, as necessary

• Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and always interact courteously and professionally with current and potential residents

• Foster a positive, active, and collaborative relationship with residents, other properties, and associated agencies

• Conduct pre-move-in and post-move-out apartment inspections and ensure timely completion of quality unit turns

• Act as a mentor to the maintenance team

• Always maintain a professional demeanor and appearance, promoting the same to the entire team

• Responsible for the administration of the company risk management program

• Complete special projects as assigned by management

• Promptly communicate with the property manager concerning maintenance issues at the property

• Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy

• Work with the property manager to ensure the team and the property are compliant with company, ownership, state, and federal policies and standards

• Walk property weekly with property leadership to collaborate on property challenges and operations

• Responsible for ensuring maintenance costs remain within the allotted property budget and providing input on expenses for future budgets

• Perform other duties as assigned

Education and Experience:

• High school diploma or equivalent is required

• At least five years of experience in the property management industry or directly related field

• Possess general maintenance and carpentry skills

Skills and Requirements:

• Ability to read, write, and understand English

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system

• Excellent customer service and interpersonal skills with the ability to relate to others

• Strong organizational and time-management skills

• Ability to multi-task

• Ability to perform basic mathematical functions

• Ability to cope with and defuse situations involving angry or difficult people

• Ability to maintain confidentiality

• Must maintain a professional appearance and comply with the prescribed uniform policy

• Must maintain a valid driver’s license, clean driving record, and current auto insurance is required

• Must comply with all safety requirements

• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned

Scheduling:

• Required to maintain a regular schedule which may require working outside business hours, weekends, and non-traditional holidays

• May be required to be on-call and assist during property staff deficiencies

Environment:

• Exposure to an environment typically found in a multifamily community

• Exposure to hot, cold, wet, humid, or windy conditions

• Exposure to noise, vibrations, and atmospheric conditions, as well as working in confined or restricted spaces

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 100 pounds

• Ability to work with arms raised overhead

• Ability to move up and down stairs and ladders

• Ability to remain stationary, move around, reach, and position oneself as needed for extended periods of time

• Ability to bend at the waist and knees to lift boxes, appliances, furniture, shovel show, etc.

• Ability to tolerate extreme climate changes dependent on the season and location

• Ability to tolerate repetitive motion with body extremities including, hand, knees, wrist, hips, feet, etc.

• Ability to travel on all forms of public transportation (e.g., airplanes, trains, rental cars, etc.)

• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly

• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound

• Visual requirements including color, depth perception, and field vision

• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

• Ability to tolerate stressful situations

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.