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Dispatch Technician

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Dispatch Technician

Salary

$56,163.20 - $57,702.40 Annually

Location

Colorado Springs, CO

Job Type

Full-Time

Job Number

2600008

Department

Sheriff's Office

Division

Administrative Mgmt Bureau

Opening Date

01/03/2026

Closing Date

1/11/2026 11:59 PM Mountain

FLSA

Non-Exempt

+ Description

+ Benefits

+ Questions

Need more information on completing a job application? See the EPC Application process here (https://admin.elpasoco.com/human-resources/application-information/) .

VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

VALUES

Service Focused • Collaborative • Accountable • Trustworthy • Transparent

Job Summary

The Sheriff’s Office provides public safety at all times and therefore every position is deemed essential. All positions are in-person and not eligible for remote work. Every position is also subject to recall based on the needs of the Office to keep the community safe.

This is an in-person position and is not eligible for remote work. This position has an anticipated work schedule of Day or Night Shift; 8, 10 or 12 Hour Shifts covering a 24 hour operation, subject to change.

Please be advised this position may close without advance notice, should we receive a sufficient number of applicants.

Performs data entry and retrieval, records maintenance, and other clerical duties in support of Sheriff's Office Communications Section operations. Processes warrants received from the courts. Responds to inquiries concerning active warrants from EPSO and outside agencies/entities. Cancels warrants out of the computer system. Processes served warrants ensuring return to courts. Processes daily in-custody felony preliminary paperwork for the district court.

Essential Duties/Responsibilities

+ Assembles and prepares copies of documents and/or audio recordings to distribute to deputies and other agencies.

+ Processes administrative phone calls.

+ Provides support through data entry/retrieval in Computer Aided Dispatch System (CAD), NCIC/CCIC, the records management system, and the jail management system.

+ Conducts searches for warrants, driving statuses, registrations, and criminal histories in CCIC/NCIC.

+ Conducts searches for addresses, telephone numbers, and other information in various databases and computer systems.

+ Enters, confirms, updates, and modifies data in NCIC/CCIC regarding warrants, missing people, stolen vehicles, stolen guns, and other records.

+ Processes felony and misdemeanor warrants received from the courts.

+ Completes files on served or canceled warrants. Cancels warrants from CCIC/NCIC and County systems.

+ Sends and receives teletype information regarding warrants to international and national law enforcement agencies via the CCIC/NCIC system.

+ Responds to inquiries from the courts, District Attorney’s Office, Sheriff’s Office, bondsmen, Local, State and Federal agencies, and the public regarding warrants.

+ Maintains, updates, and corrects applicable databases.

+ Maintains confidentiality for citizens, emergency responders, and other employees.

+ Demonstrates knowledge and adherence to established rules, policies, and procedures. Completes job-related training and continuing education as required, within allowable time limits. Provides on-the-job training and mentoring for new hires in the Communications Center as directed.

+ Provides courtroom testimony as required.

+ Provides excellent customer service to all citizens, emergency responders, and staff; maintains excellent working relationships.

+ Performs other duties as required.

Qualifications

Knowledge, Skills, and Abilities:

+ Ability to type 30 words per minute accurately while receiving information relayed over the telephone and/or radio.

+ Ability to use standard office equipment, including computers, copy machine, and scanners.

+ Ability to understand and utilize CAD, telephone, and several other computer systems while monitoring multiple computer screens.

+ Ability to read, write, speak, and understand the English language at a level adequate to perform the duties of the position.

+ Ability to effectively train staff and ensure that assignments are completed in a safe, proper, and timely manner.

+ Must possess strong analytical skills and a high level of attention to detail.

+ Must be honest, truthful, trustworthy, and possess a high degree of personal integrity.

+ Ability to communicate with law enforcement personnel and outside agencies in a professional and courteous manner during time of extreme stress and time constraints.

+ Ability to meet deadlines and maintain confidentiality.

+ Ability to prioritize, organize, and balance multiple tasks at the same time while maintaining a high degree of accuracy.

+ Ability to understand and execute complex verbal and written instructions, policies, and procedures.

+ Maintain regular and punctual attendance.

Required Education and Experience:

+ High school diploma or equivalent education.

+ One year of experience in an office environment performing data entry and clerical duties.

Licenses/Certificates:

+ Must possess and maintain a valid driver's license.

+ Must possess and maintain a valid CPR Certification within thirty days of starting the Dispatch General Training Academy.

+ Must obtain a National Center for Missing and Exploited Children (NCMEC) Certification within thirty days of starting the Dispatch General Training Academy.

+ Must possess and maintain NCIC/CCIC Certification within ninety days of employment.

+ Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.

Pre-Employment Requirements:

+ Must pass pre-employment testing which includes a typing test for speed and accuracy.

+ Must complete four hour Communications Center observation and accompanying questionnaire.

+ Must pass conditional post offer background investigation, motor vehicle record check, drug screen, hearing and vision test, and truth verification examination.

Work Conditions

Duties are performed onsite, in a potentially high stress emergency dispatch environment. Position requires shift work to ensure coverage for operations 24-hours per day 7-days per week; will be required to work days, evenings and/or overnights depending on shift assignment. Will be expected to work weekends and holidays. Position is subject to on-call status, emergency call outs, and potential over-time. Prolonged periods of standing or sitting may be required.

El Paso County is an E-Verify and Equal Opportunity Employer.

El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.