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Overview

As a Security Receptionist, your primary responsibilities include warmly greeting and directing visitors to their destinations, providing essential administrative and operational support to the Security Leadership team, and following established processes to perform routine front desk security tasks. This role helps minimize risks to Navy Federal Credit Union’s assets, members, and employees.

Responsibilities

+ Monitor reception areas, check in visitors, issue badges, and assist with controlling access

+ Maintain accuracy and attention to detail while working efficiently in a fast-paced environment and managing a high volume of tasks

+ Serves as a dispatcher for security assistance/services (e.g., escorts, transportation, vehicle malfunctions)

+ Facilitate/collaborate with security personnel on emergency situations (fire, medical, hazardous weather, etc.)

+ Prepare, enter, and complete forms in database as they relate to Visitor access, Contractor, and Employee access

+ Receive incoming calls, determine purpose and/or forward to appropriate personnel or functional area for response

+ Receive and distribute mail, packages, and deliveries and ensure that incoming items are screened and processed in accordance with security procedures

+ Verify identification and ensure that only authorized individuals gain access

+ Prepare and maintain reports in SharePoint

+ Identify, investigate, and report discrepancies/processing problems to include documentation and time-sensitive issues

+ Assist security staff with parking, new hire/applicant management, and front desk operations

+ Observe and report suspicious activity

+ Monitor and respond to inquiries received through various communication channels

+ Collect, sort, and distribute reports, correspondence, on-line messages, and faxes

+ Review reports and data; take necessary action(s)

+ Complete data entry in automated systems; may generate reports as necessary

+ Act as liaison between business units in support of operational initiatives

+ Operate and maintain standard office equipment

+ Maintain and stock essential materials and supplies

+ Complete required security and emergency training

+ Remain alert for possible emergency situations; follow Security procedures, contain situations, and alert security management, as needed

+ Perform other duties as assigned

Qualifications

+ Basic skills in mathematical calculations and accuracy with numbers

+ Ability to analyze and organize problems or work processes

+ Strong interpersonal skills to interact diplomatically and tactfully with staff, management, vendors, and members

+ Basic proficiency in word processing and spreadsheet software (e.g., Microsoft Word, Excel).

+ Effective verbal and written communication skills

+ Ability to exercise initiative and sound judgment in decision-making

+ Comfortable navigating multiple screens, PC applications, and adapting to new technologies

+ Ability to build effective relationships through rapport, trust, and professionalism.

+ Experience using business software applications to prepare correspondence, reports, presentations, agendas, and meeting minutes

+ Complete security training and emergency training within a reasonable timeframe

+ High school diploma, GED, or equivalent experience

Hours: Available Monday - Friday, 8:00AM - 4:30PM

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2025 Best for Vets Employers

• Best Companies for Latinos to Work for 2024

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 28158