• Help Desk Technician (Tier 1)

    Robert Half Technology (Charlotte, NC)


    Description

    Robert Half is proactively recruiting Help Desk Technicians (Level I) for upcoming contract and contract-to-hire opportunities. These roles are ideal for customer-focused IT professionals who enjoy troubleshooting technical issues and supporting end users in fast-paced environments.

    Responsibilities

    + Provide first-line technical support for desktops, laptops, mobile devices, and peripherals

    + Troubleshoot hardware, software, connectivity, and account access issues

    + Escalate complex issues to Tier II/III teams as needed

    + Document incidents and resolutions in a ticketing system

    + Deliver excellent customer service to internal users

    Requirements

    Qualifications

    + 1+ year of IT support or help desk experience

    + Working knowledge of Windows OS, Microsoft 365, and basic networking

    + Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)

    + Strong communication and problem-solving skills

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .