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Description

Job Summary

We are seeking a skilled IT Professional to support and enhance our client’s Microsoft‑centric enterprise environment. This role focuses on maintaining core infrastructure, improving system reliability, and delivering high‑quality support to internal users.

Role Overview

In this position, you will:

+ Support Microsoft enterprise technologies, including Microsoft 365, Windows operating systems, Active Directory, Exchange, and related platforms.

+ Manage and troubleshoot system issues across desktop, server, and cloud environments.

+ Assist with authentication and identity management, including ADFS, Azure AD, SAML, and cloud-based SSO.

+ Participate in migrations and deployments, especially Microsoft 365 mailbox migrations and Windows desktop rollouts.

+ Contribute to infrastructure configuration, including Group Policy updates, scripting tasks, and basic DNS/DHCP support.

+ Collaborate with third‑party vendors to resolve escalated technical issues.

+ Maintain accurate documentation for systems, processes, and troubleshooting procedures.

+ Support cross‑functional initiatives that enhance system performance, improve workflows, and elevate the overall user experience.

Requirements

Necessary Skills and Qualifications:

• 2+ years of IT experience.

• Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.

• Minimum 2 years of relevant industry experience in a Microsoft enterprise environment including:

o Understanding of Windows Client and Windows Server in production environments.

o Configuration of Windows Infrastructure via Group Policy and/or scripts.

o Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.

• 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.

• 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers

• Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.

• Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.

• Experience in coordinating with third-party technical support vendors.

• Proficiency in creating and maintaining technical documentation.

• Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.

• Solid understanding of IT service management and ITIL best practices is a plus.

• Track record of continuous learning and adapting to new technologies.

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Desired Skills and Attributes:

• Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.

• Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes.

• Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.

• Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met.

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