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Dealership:L0279 Greiner Ford of Casper

Greiner Ford of Casper

Service BDC Administrator

Pay: $15.00/Hourly

Schedule: Full-time

New Year. New Career.

Greiner Ford of Casper is a proud member of the Fortune 150 Lithia & Driveway family of dealerships—and we’re growing fast! As the industry leader in automotive retail, we offer endless opportunities to accelerate your career while working in a fast-paced, customer-focused environment.

The Service Business Development Center (BDC) Administrator is responsible for developing, processing, managing, tracking, and following up with service customers. This role supports the dealership’s service department by managing customer relationships, increasing appointment show rates, improving customer satisfaction, and driving long-term service retention.

Responsibilities:

+ Manage customer relationship (CR) processes for the service department, ensuring an exceptional customer experience.

+ Observe, install, and train approved service CR processes.

+ Partner with leadership to develop continuous improvement plans through observations and meetings.

+ Gather and maintain accurate service customer data to support follow-up and retention efforts.

+ Maintain knowledge of service offerings, pricing, promotions, and manufacturer service programs.

+ Make outbound and follow-up calls

+ Schedule and confirm service appointments

+ Follow up after service visits to review customer satisfaction

+ Address customer concerns and escalate major issues as needed

+ Perform other duties as assigned.

Qualifications:

+ Strong attention to detail with a sense of urgency

+ Excellent written and verbal communication skills

+ Strong active listening and customer service abilities

+ Critical thinking and problem-solving skills

+ Effective time management and organizational skills

+ Ability to type efficiently

+ Basic math and computer skills

+ CRM experience preferred but not required

We offer best in class industry benefits:

+ Competitive pay

+ Medical, Dental and Vision Plans

+ Paid Holidays & PTO

+ Short and Long-Term Disability

+ Paid Life Insurance

+ 401(k) Retirement Plan

+ Employee Stock Purchase Plan

+ Lithia Learning Center

+ Vehicle Purchase Discounts

+ Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.