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Neighborhood Services Coordinator

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Neighborhood Services Coordinator

Salary

$55,777.43 Annually

Location

Jacksonville, FL

Job Type

Civil Service

Job Number

2026-06902

Department

NEIGHBORHOODS

Opening Date

01/05/2026

Closing Date

1/16/2026 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Neighborhoods Department is actively seeking four (4) Neighborhood Services Coordinator.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is entry level professional planning work in designing, implementing, administering, and monitoring the delivery of various types of human services programs and systems. Work requires a basic understanding and application of the theories, principles, and practices of human services usually gained through degree granting schools, or an equivalent level of practical knowledge gained through experience. Contacts with others require skills in understanding and influencing people, which are important in implementing and evaluating human services programs, resolving work-related issues and problems, and presenting and defending recommendations including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards, and because of the changing priorities, or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. Work is performed mainly in an office environment. Availability to work during days, evening, and some occasional weekends. Operates a motor vehicle and standard office equipment such as personal computer. Physical demands are minimal but may occasionally require lifting and moving objects of up to 25 pounds and standing for extended periods. The work is performed under limited supervision where the work assignments are subject to established procedures, practices, precedents, methods, techniques, standards, and, or well-defined policies, and the worker plans and organizes the work, determines their own priorities, and the work is reviewed usually after the fact, in terms of quality, volume, timeliness, and for adherence to established methods. standards, and policies.

Examples of Work

+ Communicates and discuss details of community activities and any issues that should be elevated to senior management.

+ Interacts and works with the general public, acting as a liaison between City Officials, City staff and the community.

+ Serves as a reliable source of information about City programs, departments, facilities, and training.

+ Collaborates with others to help produce and facilitate neighborhood block parties, festivals, conferences, and publications.

+ Acts as a delivery agent for certain City services and send out informational emails for the various City departments when asked.

+ Builds and maintains beneficial relationships, communicates information to the public and coordinates activities for the public, and organizations by setting up trainings for the community.

+ Acts as point of contact for the community by assisting the public when they call with concerns, direct the public to the correct contact if not able to assist.

+ Reports to and works closely with Neighborhood Services Supervisor.

+ Facilitates meetings and cooperation among people, agencies, and organizations.

+ Prepares for and facilitates community meetings, public engagement events and workshops in support of assigned committees which may include securing meeting locations, dates, and times for legislative committees.

+ Schedules and coordinates speakers/presentations from various departments, boards, City staff and government agencies as requested by committee chair.

+ Develops and maintains contact with community leaders, the general public, elected officials, and City staff

+ Streamlines and handles public communication, coordination efforts, and public concerns.

+ Corresponds and responds to citizen inquiries.

+ Supports office programs and training for citizens to help educate the public

+ Works with the community to build community moral and pride by assisting the community with outreach events, recruitment and or creating or supporting organization of neighborhood associations and groups.

+ Tracks program attendance, committee membership, and department and personnel representatives for the various meetings, trainings, and community events.

+ Collaborates and communicates with constituents to assist with starting a Neighborhood Association.

+ Sets up and staffs community events, setting up tables and booths.

+ Responds efficiently to requests and inquiries from elected officials, the general public, and City staff.

+ Provides well-written clear and concise reports to management

+ Prepares meeting documents, reports, and meeting summaries monthly.

+ Provides electronic copies to committees and the public

+ Ensures meetings comply with City of Jacksonville Executive Orders, Roberts Rules of Order, and the Sunshine Law

+ Reviews and processes membership applications and documents submitted by citizens.

+ Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software.

+ Demonstrates proficiency in the City of Jacksonville’s competencies.

+ Performs related duties as required.

Knowledge, Skills and Abilities

+ Knowledge of public record requests and maintaining and storing public documents.

+ Knowledge of principles of customer service.

+ Skill in interviewing and data-gathering techniques.

+ Skill in data analysis to include quantitative and qualitative statistical techniques.

+ Skill in researching, analyzing, interpreting, and applying related federal, state, and local laws, rules, and regulations.

+ Skill in multi-tasking, note taking, recording, and transcribing meeting notes into well-written summaries.

+ Ability to operate standard office equipment such as personal computers and use software applications.

+ Ability to perform mathematical calculations.

+ Ability to develop and make presentations before large groups.

+ Ability to collaborate effectively with others.

+ Ability to perform independently a wide variety of assigned tasks.

+ Ability to operate a motor vehicle.

+ Ability to organize and prioritize work to meet schedules and timelines

+ Ability to prepare clear, concise, and accurate reports and meeting summaries

+ Ability to recognize and understand issues of a sensitive nature; analyze situations, negotiate mutually satisfactory solutions to issues and implement appropriate responses and or recommendations.

+ Ability to develop and maintain effective, cooperative, and productive working relationships with those contacted during the course of work including the media, elected and appointed officials, management, citizen groups and advisory boards, the general public and others contacted.

+ Ability to be proactive and able to solve conflict and address issues.

+ Ability to communicate both verbally and in writing.

+ Ability to operate standard office equipment such as personal computer using word processing, spreadsheet, database, publishing software, and other related software.

Open Requirements/Supplemental Information

Human service programs meet basic health, welfare, and other needs of a society or group, as people who are poor, sick, or elderly. This position is planning for programs that help these groups. Examples of human service programs are elderly and aging services, child welfare services and general guidance and life planning help.

+ Five (5) years of education and/or experience in human services planning, or a closely related field which includes

+ At least one (1) year of responsible administrative, professional, or technical experience in human services planning, statistical research, and program evaluation.

+ A associates degree or higher from an accredited institution in Public Administration, Human Services, Social Services, Psychology, Sociology or Family Services is preferred.

LICENSING/CERTIFICATION/REGISTRATION:

+ Must possess and maintain a valid driver’s license during employment in this class.

+ Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment.

OTHER REQUIREMENTS:

+ The probationary period for this class is six months.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded the veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

The budgeted annual salary for this position is $55,777.43 . This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

+ Yes

+ No

04

This position is located in an office and is not a remote location.

+ I have read and understand the above statement.

05

Part-Time and volunteer work experience may be considered if an applicant has worked/volunteered 20 hours per week or more. The complete work history, including number of hours worked per week, must be included in your application if you would like this experience to be considered.

+ I have read the above statement and understand what is required.

06

A Associate's Degree or higher from an accredited institution in Public Administration, Human Services, social Services, Psychology, Sociology or Family services is preferred. Do you have a degree in one of these areas.

+ I have a associates degree or higher in on of the preferred areas.

+ I have a bachelors degree or higher in another area.

+ None of the above.

07

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

08

Do you have five (5) years of education and/or experience in human services planning, or a closely related field?

+ I have 5 years or more of education and/or experience in human services planning.

+ I have 5 years or more of education and/or experience in a closely related field.

+ I have less than 5 years of related education and/or experience.

+ None of the above.

09

If your experience is in a related field, please state the related field and explain how it's related to human services planning.

10

Provide a detailed description (at least 3-4 complete sentences) of your experience.

11

Indicate the organization(s) you worked for where you gained this experience.

12

Do you have at least one (1) year of responsible administrative, professional, or technical experience in human services planning, statistical research, and program evaluation.

+ Yes, I have at least 1 year of experience in all 3 areas.

+ I have at least 1 year of experience in 2 of the 3 areas.

+ None of the above.

13

Provide a detailed description (at least 3-4 complete sentences) of your experience in STATISTICAL RESEARCH. If none, state N/A.

14

Indicate the organization(s) you worked for where you gained this experience.

15

Provide a detailed description ( at least 3-4 complete sentences) of your experience in PROGRAM EVALUATION. If none, state N/A.

16

Indicate the organization(s) you worked for where you gained this experience.

17

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

+ FL Class A Commercial Driver License (CDL)

+ FL Class B Commercial Driver License (CDL)

+ FL Class C Commercial Driver License (CDL)

+ FL Class E Driver License

+ GA Standard Driver's License

+ GA Class A Commercial Driver's License (CDL)

+ GA Class B Commercial Driver's License (CDL)

+ GA Class C Commercial Driver's License (CDL)

+ License from another State.

+ Learner Permit

+ My license is currently invalid.

+ I do not possess any type of Driver's License.

18

If you have a State of FL license, does your license currently have one or more of these restrictions?

+ C or 1 - Business Purpose Only

+ D or H - Employment Purposes

+ P or 2 – Probation Interlock Device

+ S or I – Other Restriction

+ Two or more of these restrictions.

+ I have an out of state license.

+ None of the above.

19

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

+ Yes

+ No

20

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

+ Yes

+ No

21

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

+ Yes

+ No

22

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

+ Yes, the City of Jacksonville has my consent to check my driver's license.

+ No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

+ I do not possess a valid driver's license.

23

Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

24

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

25

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

+ I have read the above statement and understand what is required.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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