"Alerted.org

The franchised Ramada by Wyndham location in Orlando, Florida is seeking a General Manager (Franchise) to join its team at the Ramada Plaza Resort and Suites International Drive Orlando​.

The Role

This position is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction and support to hotel employees; maintain a high quality product.

What you'll do

Revenue Management:

+ Provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rate.

+ Support sales efforts as directed by the Management and the corporate sales organization.

+ Train front desk staff to successfully perform selling techniques and procedures for current promotions.

Financial Results:

+ Provide input to the annual budget by forecasting changes in operating expenses and labor cost.

+ Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards.

Guest Satisfaction:

+ Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).

+ Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.

+ Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards.

+ Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies.

Employee Satisfaction:

+ Recruit, select, train and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.

+ Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees. Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages.

+ Train and develop assigned potential management candidates and trainees in accordance with Human Resources programs and guidelines.

+ Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.

+ Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover.

Product Quality:

+ Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.

+ Manage the preventative maintenance and quick-fix programs in accordance with company standards.

+ Receive satisfactory scores for product quality as measured by Medallia and take action to correct any deficiencies.

You'll be successful if you have

+ Passionate, driven, high performer works well under pressure.

+ Can articulate well and strong writing skills.

Required Qualifications/Experience

+ 3 Year experience Upper Midscale as General Manager or 5 Years as Assistant General Manager.

+ Required Valid U.S. work authorization permit.

Benefits

+ Vacation, Health Benefits, Performance Based Bonus.

+ Open to providing relocation for the right candidate (within US).

APPLY ([email protected]?subject=General%20Manager%20-%20Ramada%20Plaza%20Resort%20and%20Suites%20International%20Drive%20Orlando%20(Franchise)%20%E2%80%93%20Orlando%2C%20FL&body=I)

**Brand:** Ramada by Wyndham

**Location:** Orlando, Florida, United States, 32819

**Employment Status:** Full-time

**Pay:** $69,000 - $120,000 per year

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.

None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.

Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: [email protected] with the job title and location to which you are applying, and we will do our best to assist.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.