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Job Description

The Senior Director provides leadership and administrative oversight to the Centralized Clinical Admitting department within the Clinical Command Center. This individual directs and administers programs, strategies and initiatives designed to develop, enhance and support the clinical and operational goals of the department. The incumbent collaborates with the Vice President and other senior leaders in the strategic and operational planning of the department. The Senior Director facilitates and participates in the implementation of multidisciplinary hospital and system-wide compliance programs. Works closely with internal teams, stakeholders and other collaborators to provide improved services in clinical outcomes, strategic protocol design and regulatory compliance. This role includes routine travel to hospitals across the health system to ensure operational alignment, provide leadership oversight and maintain strong partnerships with local teams.

Qualifications

**Education** : Master’s degree required, advanced degree highly preferred.

**Experience** :

7-10 years of experience in health care administration, at least 3-5 years of staff management experience, leadership experience in a health care environment, experience in strategic planning and execution, formulating policy, managing resources and leading successful teams. Knowledge of regulatory requirements. Skilled communicator. Excellent writing and organizational skills.

General Skills:

Track record of building long-term relationships with strategic partner

Ability to clearly present strategic plans and priorities of an organization to both internal and external audiences.

Effective stakeholder collaboration with all organizational and senior leaders.

Self-starter, able to drive successful change initiatives across the continuum of care.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $153,723.00 - $230,584.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

M6H - HSO System Admitting - MSH, Mount Sinai Hospital

Responsibilities

1. Oversees and provides leadership in the development and implementation of integrated operational and administrative programs, structures, systems, policies and initiatives that support the mission of the department.

2. Participates in the design of program goals, timelines and objectives. Oversees project operations and assists with defining measurable and actionable metrics for program success.

3. Directly evaluates and monitors all development efforts to ensure business effectiveness and introduces required tactical plans for business improvement, as needed.

4. Researches opportunities for enhancement of existing operational and programmatic models. Evaluates the effectiveness of information technology applications to support operations.

5. Ensures cross-departmental consistency in meeting educational and administrative compliance standards. Provides leadership to staff to ensure compliance with regulatory, institutional and departmental guidelines.

6. Serves as content expert on system and departmental policy, and helps to coordinate clinical and operational programs. Facilitates communication and ensures proper flow of information to achieve process implementation.

7. Develops and manages best-practices and tools for improvement, plan execution, and education/training. Collects data, prepares reports, analyzes statistics, and responds to correspondence in a timely manner.

8. Performs needs analysis for program development. Collects data, prepares reports, analyzes statistics, and responds to correspondence in a timely manner.

9. Interprets departmental policies, objectives and operational procedures with Regional Directors. Routinely reviews policies and any workflow issues/concerns. Works to provide problem resolution with recommended change management measures.

10. Researches and identifies professional development opportunities for staff and leadership team. Mentors operational leaders, with a strong focus on staff development.

11. Assists in the selection, employment, development, and management of employees. Responsible for personnel policies and practices. Provides oversight of the performance appraisal process, disciplinary action, and interactions with all applicable bargaining units. Attends administrative labor grievances as requested.

12. Ensures the development and delivery of required staff training using a competency-based assessment program. Evaluate and develop staff based on job-specific competencies. Evaluates how staff resources are allocated to support business activities.

13. Partners with clinical and administrative staff to ensure compliance with standards and regulations, to include but not limited to, The Joint Commission and NYS/NYC Department of Health.

14. Other responsibilities as assigned by senior leadership.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $153723 - $230584 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.