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Desktop Support Technician – Long-Term Contract (Potential to Hire)Overview

A major healthcare system in Raleigh is seeking two Desktop Support Technicians to join their Field Services team. This is a long-term, renewable contract with strong potential for full‑time conversion. You’ll support hospital staff and nearby clinics, ensuring critical technology stays up and running in a fast‑paced medical environment.

What You’ll Do

+ Hardware Support:

+ Set up workstations and peripheral devices

+ Handle break/fix tickets, device swaps, and workstation-on-wheels (WOW) support

+ Troubleshoot PCs, printers (including Zebra printers), and connectivity issues

+ Project Work (approx. 50%):

+ Hardware refreshes and device replacements

+ Deployments, migrations, and imaging of new devices

+ Support Windows 10 → Windows 11 upgrade initiatives

+ User & System Support:

+ Add devices to Active Directory

+ Assist with onboarding new users

+ Support application issues and basic EPIC-related troubleshooting

+ Help with asset management, commissioning, and decommissioning equipment

Required Skills

+ 1.5+ years deskside hardware support experience

+ Strong knowledge of Windows 10 (Windows 11 exposure is a plus)

+ Experience with device imaging (server or flash drive-based)

+ Printer setup, driver troubleshooting, and printer logic experience

+ Active Directory: add/remove users, manage permissions

+ Excellent customer service—white‑glove support for doctors, nurses, and non‑technical staff

+ Strong communication and willingness to ask questions and collaborate

Tools & Environment

+ ServiceNow (ticketing & asset tracking)

+ Bomgar (remote support)

+ Citrix environment

+ VDI, desktops, Lenovo hardware

+ Vocera (voice environment)

+ Imprivata (badge access)

Schedule & On‑Call

+ Shifts: Monday–Friday

+ 6am–2pm

+ 8am–5pm

+ On‑Call Rotation:

+ Begins after acclimation

+ Occurs every few months

+ Remote only (no onsite requirement)

+ Weekly stipend: $351 + OT for any hours worked

Contract Details

+ Long-term consulting role (6‑month renewals)

+ Strong history of converting contractors to full‑time employees

+ Must be comfortable working onsite at the Raleigh hospital location

Requirements for Hire

+ 7‑year Employment contingent upon background clearance

+ 10‑panel drug test

+ Immunizations: REQUIRED

+ TB skin test

+ (All onboarding costs and scheduling handled by the staffing partner.)

Work Environment

+ Business casual (no jeans, cargo shorts, or tennis shoes)

+ Collared shirts required

+ Hospital setting supporting clinical staff

+ No smoking or vaping on premises

Interview Process

+ One-step virtual interview with hiring manager + two team leads (Microsoft Teams)

Why This Role Matters

You’ll directly support the technology that enables patient care. When devices fail, it can impact doctors, nurses, and ultimately patients—your work helps keep critical operations running smoothly.

Job Type & Location

This is a Contract position based out of Raleigh, NC.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Raleigh,NC.

Application Deadline

This position is anticipated to close on Jan 19, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.