"Alerted.org

Customer Service Representative

Pay Rate: $18.00/hour

Work Schedule: Monday–Friday, 10:30 AM – 7:00 PM

Training Schedule: Monday–Friday, 9:00 AM – 6:00 PM

Position Summary

We are seeking a Customer Service Representative to join our team and deliver exceptional service to healthcare providers, patients, and internal stakeholders. This role is critical in coordinating and scheduling initial and refill shipments of specialty medications, ensuring accuracy and patient satisfaction. You will handle both inbound and outbound calls in a fast-paced environment.

Key Responsibilities

+ Answer inbound calls and provide accurate, clear information to patients and healthcare providers.

+ Make outbound calls to gather prescription details and coordinate shipments.

+ Schedule and confirm medication deliveries with precision.

+ Maintain accurate patient records in compliance with HIPAA regulations.

+ Collaborate with internal teams to ensure seamless service delivery.

+ Demonstrate initiative and problem-solving skills.

+ Perform other duties as assigned to support departmental goals.

Qualifications

+ High school diploma or equivalent required.

+ 3–5 years of customer service or call center experience preferred.

+ Strong telephone communication skills and a customer-first mindset (mandatory).

+ Minimum typing speed of 35 WPM.

+ Familiarity with HIPAA regulations and compliance standards.

Required Skills

+ Handle 7–10 calls per hour (85–110 calls per day).

+ Customer service experience in healthcare or pharmaceutical settings.

+ Emotional intelligence and ability to hit quality metrics.

+ Documentation accuracy and HIPAA compliance.

Job Type & Location

This is a Contract to Hire position based out of Irving, TX.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Irving,TX.

Application Deadline

This position is anticipated to close on Jan 19, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.