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Position Overview:

The Customer Service Representative serves as the first point of contact and represents the company’s image to clients and members. This role involves managing high-volume inbound and outbound calls, performing administrative tasks, and providing exceptional customer support. CSRs assist callers with applying for ADA Core Services programs and other disability-based services while ensuring accuracy, compliance, and professionalism.

Key Responsibilities:

+ Handle inbound and outbound calls using an automatic dialer system, managing approximately 80 calls per day.

+ Assist customers with eligibility verification and application processes for ADA Core Services and related programs.

+ Enter and update customer information accurately in designated software systems.

+ Schedule transportation and paratransit services in the most cost-effective manner while meeting contract service levels.

+ Respond to inquiries promptly and professionally, documenting all interactions and complaints.

+ Maintain confidentiality and comply with HIPAA regulations at all times.

+ Perform general clerical duties, including processing picture IDs, managing office supplies, and maintaining vendor files.

+ Provide comprehensive reception coverage and administrative support, including document scanning and filing system maintenance.

+ Track and maintain payments for replacement IDs and assist with special projects as needed.

+ Monitor office equipment and coordinate with vendors for service and repairs.

Requirements:

+ Minimum 1 year of call center experience (all industries welcome).

+ Preferred: Experience handling high-volume calls (approx. 80/day).

+ Ability to work with an automatic dialer system (back-to-back calls).

+ Dedicated workspace and reliable internet (minimum 30 Mbps; no hotspots).

+ Must not be in a caretaking role during work hours.

Skills:

Customer Service • Call Center Operations • Data Entry • HIPAA Compliance • Patient Access • Administrative Support

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 19, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.