"Alerted.org

Description

FMOL (Franciscan Missionaries of Our Lady) - Headquartered in Baton Rouge, LA, serves patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information systems. FMOL's Our Lady of the Lake Hospital located in Baton Rouge is looking for a 2 Desktop support technicians to focus on providing the highest level of customer service to OLOL's offsite clinic locations and provide proactive IT customer support. Today if a user has a request for a new laptop, printer, mouse, etc or has a quick issue, users have to submit a ticket and wait for helpdesk/desktop to respond which takes time. FMOL wants a team of technicians to basically do rounding at each of the offsite clinic locations to constantly check in on what is needed from an IT standpoint. The last thing a Dr or Nurse wants to do after a long shift is call the helpdesk and go through the formal process of creating a ticket. These techs will show up at clinics, introduce themselves as an IT Technician, and check if anyone is experiencing any IT issues that they can help troubleshoot right there on the spot, or create a helpdesk ticket for the issue so they don't have it. The Director described it like Disney world service so think of needing a water at Disney world - They don't tell you that the water station is around the corner, they go out of their way to go and get that water and bring it to you. That is the type of customer service they are wanting at OLOL. We will need to do some extra screening to make sure candidates are highly customer service focused. It's looking like this will be a contract to start, but if things work out they will convert them to FTEs and make this a permanent team.

Skills

Technical support, Imaging, Customer service, Desktop, Troubleshooting, Hardware, Customer support, Troubleshooting hardware, Help desk support, Help desk, Printers, O365, Install, Windows 10, Support, Ticketing system, Service desk, Hardware support, Microsoft office, Office 365, Windows, Active directory, Phone support, Printer support, Hardware/software, Win10, Desktop hardware, Hardware troubleshooting, Servicenow, Microsoft

Top Skills Details

Technical support,Imaging,Customer service,Desktop,Troubleshooting,Hardware,Customer support,Troubleshooting hardware

Additional Skills & Qualifications

Candidates must be highly skilled within customer service and also have prior IT hardware and software experience.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Monroe, LA.

Pay and Benefits

The pay range for this position is $14.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Monroe,LA.

Application Deadline

This position is anticipated to close on Jan 15, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.