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JOB DESCRIPTION

Title

Quality Assurance Manager

jOB #

JD-074

Date

November 12, 2024

FLSA

Exempt

LOCATION

Lake Bluff and McHenry, IL

REPORTS TO

Vice President of Operations

POSITION SUMMARY

This position is Jessup Manufacturing's "Champion of Quality". Manages enterprise wide QMS including ISO 9001 and any future quality or environmental standards. Leads continuous improvement efforts focused on prevention to improve quality and profitability.

RESPONSIBILITIES

+ Manages Quality Assurance Technicians to support enterprise-wide production functions.

+ Manages all phases of ISO 9001 Quality Management System (QMS) including documentation, implementation, audits and management review.

+ Uses Key Process Indicators (KPI"S) and internal audits to prioritize areas for improvement through Root Cause Analysis and Permanent Corrective Actions.

+ Tracks and reports Quality KPIs

+ Represents, maintains, and coordinates documentation and audits for 3rd party certifications (UL, MED, FM, NEMO)

+ Develops and implements employee training to achieve quality improvement goals.

+ Supports Product Development and Manufacturing to develop, communicate, and maintain product and manufacturing specifications.

+ Teams with sales and customer support to ensure customer inquiries regarding product performance and tolerances are answered accurately and promptly.

+ Owns the Customer Complaint process including validation, reporting and resolution. This will include direct contact with Sales, Manufacturing, suppliers and customers.

+ Develops and maintains all testing, documentation, and quality procedures for incoming, in process and final inspection.

+ Drives Nonconforming Material process at all levels of manufacturing.

+ Drives incoming non-conforming material process including documentation, containment, Supplier Corrective Action and verification of effectiveness.

+ Coordinates RMA's and debit memos for produced and purchased materials.

+ Leads Material Review Board (MRB) to disposition all quarantined and returned materials.

+ Maintains all Corrective Action Records (CAR's). Oversees evaluation and implementation of CAR's, and monitors CAR's effectiveness.

+ Completes control plans, PPAP, FMEA, FAI and gauge R&R as required.

+ Implements supplier incoming quality requirements.

+ Manages test equipment control and calibration processes.

+ Owns Jessup Manufacturing's Environmental Health and Safety (EHS) program.

+ Lead Safety Committee meetings.

+ Represent Jessup for OSHA or related visits and coordinate response to OSHA inspections and findings.

+ Manage safety audits.

+ Document, maintain, and implement safety policies.

+ Coordinate required safety training, including new employee, recurring training, and introducing new topics.

+ Makes suggestions to improve quality, efficiency, safety, and communication, and encourages all employees to do the same.

+ Travels between production facilities as expected.

+ Limited travel to suppliers, outside service providers and customers will be expected.

+ Other Duties as required.

EDUCATION & EXPERIENCE

+ Bachelor's degree in chemistry, engineering, or equivalent.

+ Minimum of 3 - 10 years' experience in managing multi-plant ISO Certified Quality Systems.

+ Proven leadership of Lean Manufacturing / Continuous improvement initiatives.

+ Background in PSA coating, converting and printing preferred.

+ Management of EHS systems preferred.

SKILLS

+ Ability to manage cross-functional teams to effectively bring solutions to quality issues.

+ Strong problem-solving skills.

+ Knowledge of quality reporting and techniques including SPC, PPAP, FMEA, FAI and Gauge R&R.

+ Excellent presentation, verbal and written communications skills.

+ Excellent analytical, organizational and computer skills.