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Tourist Information Supervisor

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Tourist Information Supervisor

Salary

$43,397.00 - $64,762.00 Annually

Location

Northampton County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-39371

Department

Department of Transportation

Division

TR Trsm Srvs Sctn

Opening Date

01/05/2026

Closing Date

1/15/2026 11:59 PM Eastern

Job Code

05943

Position Number

00107713

Union

AFSCME

Bargaining Unit

A2

Pay Group

ST04

Bureau / Division Code

00083910

Bureau / Division

Bureau of Innovations, Tourism Services Division

Worksite Address

Northampton Welcome Center

Worksite Address

I-78West: I-78 westbound, 1/2 mile west of PA/NJ border

City

Easton, Pennsylvania

Zip Code

18042

Contact Name

Brenda Findley

Contact Phone

814.678.5083

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you a driven individual passionate about providing outstanding customer support? If so, consider becoming a Tourism Information Supervisor at Pennsylvania’s Welcome Center, where you can play a vital role in ensuring an exceptional experience for every visitor. In this position, you will lead our initiatives to deliver top-notch customer service and valuable tourism information, making each guest's visit truly unforgettable. If you have a love for tourism and possess strong leadership and customer service skills, we would be excited to hear from you!

DESCRIPTION OF WORK

In this role, you will oversee the operations of PENNDOT Welcome Centers, ensuring that your team delivers accurate and efficient information to travelers. You will represent the Commonwealth of Pennsylvania by warmly greeting and assisting visitors, while maintaining a comprehensive understanding of the state's highways, transportation systems, attractions, recreational areas, events, weather, accommodations, and tourist sites. Your responsibilities will also include enhancing public relations, facilitating internal and external communications to optimize operations, and participating in quarterly meetings focused on events, programs, and services. For further details about the specific duties associated with this position, please refer to the position description.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00107713) .

Work Schedule and Additional Information:

+ Full-time employment, 40-hour work week

+ Hours of operation are 7:00 AM to 7:00 PM. This position will work temporary hours of 9:00 AM to 5:30 PM, with a 30-minute lunch.

+ Operates on a rotating 6 week schedule

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Tourist Information Counselor ( Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration );or

+ Two years of experience in work involving public contact;or

+ An equivalent combination of experience and training.

Additional Requirements:

+ You must be able to perform essential job functions.

Preferred Qualifications (not required):

+ Supervisory experience.

How to Apply:

+ Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Tourist Information Counselor for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much full-time experience do you possess in work involving public contact?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link.

+ 60 credits or more

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

06

Preferred Qualification- Please indicate your level of supervisory experience.

+ Six years or more

+ Three to five years

+ Two years or less

+ None

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov