"Alerted.org

We are seeking a skilled IT Support Technician to deliver exceptional end-user support across multiple platforms, including Windows, Mac, and mobile devices. This role involves providing remote and onsite assistance, managing service desk operations, and ensuring smooth asset and inventory management. The ideal candidate will have strong troubleshooting skills, excellent communication abilities (both verbal and written), and a customer-focused approach to resolving technical issues efficiently.

In this role, you will:

• Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations over the phone remote connection software chat and email

• Flexible able to multitask and prioritize reported issues

• Provide a high level of customer service to users seeking problem resolution

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Update the tasks and cases daily by following SOPs and guides.

• Followup and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Logistics responsibilities include desk setup and collection asset management using internal tool packing and shipping receiving assets IT Vending machine refills Printer support Smart locker support ordering supplies Inventory management and audit the storage and helpdesk rooms.

• Level 1 audio video AV conferencing support include troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.

• Proficient in end-user network troubleshooting tools and practices

In this role, you need:

• Proven experience as a help desk technician or IT support technician

• Strong understanding and troubleshooting resolution skills of computer systems mobile devices and other tech products including mobile device management MDM iOS Android Mac Windows and Linux operating systems.

• Ability to diagnose and resolve basic to moderately complex enduser technical issues

• Ability to track management and optimize inventory levels using inventory tools to include excel google sheets etc.

• Proficiency in English excellent task management verbal and written communication skills

• Ability to adjust to changing priorities and new processes

• Technical support professional with 1 to 2 years’ experience in the IT technical support field focused on enduser support

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a Onsite position requiring 5 days a week in a client office in **Eagle Mountain, UT.**

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until January 12, 2026

The annual salary for this position is between $50,500 to $59,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

\#LI-MA1#CB #Ind123

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.