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Job Description

Come join us in a key technical leadership role revolutionizing the digital customer experience at Nordstrom! We are modernizing our digital commerce technology stack and building next-generation customer platform capabilities that power seamless shopping experiences across web, mobile, and omnichannel touchpoints. We are seeking an experienced Principal Engineer to lead the design and implementation of cutting-edge solutions across our checkout, payments, fraud prevention, order management, and customer identity platforms. This role will drive the technical strategy for how customers discover, purchase, and manage their Nordstrom experience, enabling secure transactions and personalized service that set Nordstrom apart.

A Day in the Life...

+ Architect scalable, reliable digital commerce and transaction solutions that serve millions of customers and process high-volume transactions across multiple channels

+ Lead the technical vision for evolving our checkout and payment ecosystem, driving the conversation around next-generation capabilities while ensuring solutions are performant, secure, and provide exceptional user experiences across web and mobile platforms

+ Drive technical excellence across engineering teams, establishing best practices for distributed systems, real-time transaction processing, fraud detection, payment security, and system resilience

+ Champion operational excellence by driving improvements in observability, telemetry, monitoring, and automation that reduce toil and increase system reliability

+ Lead the technical strategy for building and expanding modern commerce capabilities across digital and physical channels, ensuring the platform can meet the needs of diverse customer touchpoints and expectations

+ Collaborate with cross-functional teams including product, digital operations, customer experience, merchandising, and business stakeholders to understand requirements and deliver solutions that drive business impact

+ Design and implement systems that enable seamless omni-channel customer journeys, integrating checkout, order management, customer identity, and purchase history to create unified customer engagement

+ Provide technical leadership as an individual contributor, mentoring and influencing senior engineers through code reviews, design discussions, and architectural guidance

+ Evangelize and drive adoption of AI technologies across engineering teams to accelerate productivity, improve code quality, and increase speed of delivery through intelligent tooling and automation

+ Drive innovation by staying current with the latest advances in e-commerce technology, payment systems, fraud prevention, and digital customer experience platforms

+ Ensure system reliability and transaction integrity across all customer touchpoints, implementing proper alerting, incident response capabilities, and automation to prevent issues

+ Lead architectural discussions spanning checkout, payments, fraud, order management, and customer identity domains, making key technical decisions that shape the future of digital commerce technology at Nordstrom

+ Partner with platform and enterprise services teams to ensure cohesive integration across the enterprise technology ecosystem

You Own This If You Have...

+ 10+ years of relevant work experience in software engineering with significant focus on e-commerce systems, digital payments, distributed architectures, or customer-facing applications

+ Bachelor's degree in Computer Science, Engineering, or a related field, with a master's degree preferred, or equivalent experience

+ 4+ years of technical leadership experience as an individual contributor, influencing engineering teams and driving technical direction in dynamic, high-scale e-commerce or digital retail environments

+ Strong mentoring capabilities with a track record of developing engineers' technical skills and helping them grow their expertise in complex domains

+ Deep expertise in transaction processing systems, including checkout architecture, payment processing, fraud detection, and real-time financial systems with strong security and compliance requirements

+ Strong background in distributed systems design, including experience with microservices architectures, event-driven systems, and handling high-volume transaction workloads

+ Experience with cloud platforms and modern technology stacks for building resilient, scalable customer-facing applications

+ Proven track record of building production-grade systems that handle business-critical operations with high availability requirements (99.95%+ uptime)

+ Experience designing systems with API integration patterns, asynchronous processing, and data consistency strategies across distributed services

+ Strong architectural software, service, and infrastructure design patterns with capabilities, demonstrating the ability to discuss, influence, and make trade-off decisions at multiple system levels

+ Deep commitment to operational excellence, including expertise in observability tools, automated testing, deployment automation, and proactive monitoring

+ Customer-focused mindset with ability to translate business requirements into technical solutions and communicate complex technical concepts to non-technical stakeholders

+ Experience with regulatory compliance, PCI-DSS, payment security, fraud prevention frameworks, and data privacy especially as it relates to customer and transaction data

+ Demonstrated ability to drive technical innovation while balancing practical business needs, operational constraints, and system stability

Bonus Points If You Have...

+ Experience modernizing legacy e-commerce platforms or payment systems

+ Background in omni-channel retail technology and unified commerce platforms

+ Previous experience leading large-scale technology migrations or platform consolidations across multiple business units

+ Experience with machine learning or AI-driven fraud detection and prevention systems

+ Track record of implementing observability and automation improvements that significantly reduced operational overhead

+ Experience with customer identity and access management (CIAM) platforms and authentication/authorization patterns

+ Background in order management systems and fulfillment orchestration across multiple channels

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$191,000.00 - $297,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!