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Job Description

Customer Cultivation Manager - The East Coast VIC Customer Cultivation Manager is a strategic leader responsible for deepening relationships with Nordstrom’s most valuable customers (VICs), emerging VICs, and their stylists. This role drives regional cultivation strategies through coaching in-store VIC leads , owning event strategies including client nominations and preparation , and hosting clients and stylists at domestic and international selling events to deliver an exceptional luxury experience. Success requires strong emotional intelligence, relationship-building skills, and the ability to operate with urgency and discretion in a dynamic, competitive market. Regular travel across the East Coast is required .

KEY RESPONSIBILITIES:

Regional VIC Strategy & Execution

+ Lead East Coast cultivation efforts, tailoring strategies to regional customer behavior and market opportunities.

+ Maintain balance across mid-tier and emerging VICs, identifying growth opportunities.

+ Partner with store leadership and styling teams to ensure consistent execution of VIC standards.

Coaching & In-Store Partnership

+ Coach in-store VIC leads, including Styling Program Managers, Designer Department Managers, Area Sales Managers, and top stylists.

+ Provide actionable guidance and best practices to elevate client cultivation behaviors.

Event Strategy & Hosting

+ Own VIC event strategies for the East Coast region, including client nominations, selection , and preparation.

+ Host domestic and international selling events, ensuring the highest level of customer experience and Nordstrom representation.

+ Partner with stores and brand teams to maximize event impact and apply learnings to future planning.

Cross-Functional Collaboration

+ Partner closely with the VIC Program Manager, Sr. Program Manager – High Value Customer Cultivation, West Coast Customer Cultivation Manager, and VIC Program Admins to ensure alignment and seamless execution of initiatives.

+ Share insights and best practices across regions to drive consistency and elevate program performance.

Relationship Development

+ Cultivate trust-based relationships with top customers and stylists.

+ Support stylists in identifying emerging VICs and building personalized engagement plans.

Data & Communications

+ Use customer and program data to inform strategy and drive action.

+ Lead internal communications for East Coast VIC initiatives to ensure clarity and alignment.

COMPETENCIES:

+ Brings People Together: Fosters a respectful, positive, transparent and collaborative environment. Displays humility, adaptability, unquestionable ethics & integrity. Is selfless in approach and lives the company values. Can handle highly sensitive and confidential information with discretion.

+ Track Record of Success: Demonstrated ability to complete tasks and projects with urgency -exceeding expectations and delivering business results. Experience working on high profile projects

+ Solid Judgement & Instincts: Proven ability to gather information and bring forward recommendations to find the “right” path, particularly when there are different/competing points of view. Comfortable managing ambiguity and uncertainty. Confidence to navigate a vast array of information and stakeholders. Identifies broad impact of decisions and implications for people and teams internally and externally.

+ Communications Expertise: Is great at storytelling, strategy, and execution across written, verbal and social mediums internally and externally.

+ Organization Skills: Builds partnerships, aligns difficult groups, builds consensus and trust, and keeps the pulse of a large group.

QUALIFICATIONS:

+ A Bachelor’s degree and 10+ years of related experience (e.g., VIC and or Designer Experience , program management, merchandising).

+ Strong business acumen and demonstrated success in implementation.

+ Ability to create effective relationships, influence and collaborate internally and externally

+ Demonstrated strong capability in verbal and written communications skills for a large, multi-discipline organization.

+ Strong analytical ability and proficiency in telling the story through PowerPoint

+ Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$86,500.00 - $144,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_16.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!