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Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position Summary

The Logistics Administrative Supervisor is responsible for overseeing the administrative, documentation, reporting, and coordination functions supporting fulfillment and distribution operations for a key customer account within a 35,000+ square foot facility. This role ensures all inbound, outbound, inventory, billing, and reporting activities are executed accurately, on time, and in compliance with customer SLAs.

Working closely with the Logistics Manager, this position serves as the administrative backbone of the account—supporting operational continuity, customer communication, system accuracy, and performance reporting. The ideal candidate demonstrates strong organizational skills, attention to detail, and the ability to support both leadership and frontline teams while maintaining consistent workflow during staff absences.

Core Responsibilities & Duties

Administrative & Customer Support

+ Serve as the primary administrative point of contact for the customer, managing daily email correspondence, reporting, and documentation needs

+ Support customer-facing meetings, video conferences, presentations, and follow-up action items

+ Act as a central escalation point for administrative and documentation-related inquiries

Documentation & Systems Management

+ Ensure accurate preparation, review, and maintenance of shipping documentation including BOLs, commercial invoices, and customs-related paperwork

+ Maintain data integrity within the Warehouse Management System (WMS) and related reporting tools

+ Serve as liaison to IT for system access issues, data discrepancies, and administrative technology support

Inventory & Reporting

+ Coordinate and document daily inventory audits and cycle count results

+ Compile, analyze, and distribute daily, weekly, monthly, and quarterly KPIs and performance metrics

+ Support inventory investigations and reconciliation activities in collaboration with operations leadership

Billing & Compliance

+ Perform account-specific costing, billing validation, and invoice reconciliation

+ Assist with risk assessments, quality investigations, and corrective action documentation

+ Ensure compliance with internal processes, customer requirements, and safety standards

Team & Workflow Support

+ Provide administrative oversight and support to account-dedicated staff (10+ team members)

+ Assist with onboarding, training coordination, and documentation tracking

+ Cross-train across administrative functions to ensure continuity during staff absences

+ Support continuous improvement initiatives related to administrative efficiency and data accuracy

+ Perform other related duties as assigned

Job Requirements & Qualifications

+ High School Diploma or GED required

+ Associate’s or Bachelor’s degree preferred

+ 3–5 years of administrative, logistics, warehouse, or 3PL support experience

+ Experience supporting operations within a warehouse or distribution environment

+ Strong understanding of supply chain documentation and administrative workflows

+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) with strong reporting skills

+ Experience with WMS platforms (CargoWise One preferred)

+ Familiarity with KPI tracking, performance reporting, and billing support

+ Ability to manage multiple priorities with strong attention to detail

+ Strong written and verbal communication skills

+ Cultural awareness and ability to work with diverse teams

+ Knowledge of 5S, Lean, or continuous improvement methodologies is a plus

What We Offer

+ Competitive base salary

+ Paid time off starting within the first year of employment

+ Paid sick time and company holidays

+ Company-provided life insurance

+ Health, vision, and dental insurance options

+ Commuter benefit plan

+ Optional supplemental life insurance

+ 401(k) retirement plan

+ A collaborative, growth-oriented work environment with a strong company culture

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About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team