• Troubleshooting - Consultant

    COOLSOFT (Madison, WI)


    Troubleshooting - Consultant

     

    (Jobs in Madison, WI)

     

    Requirement id 156520

     

    Job title Consultant

     

    Job location in Madison, WI

     

    Skills required Troubleshooting, Call Center Experience, -,

     

    Open Date 05-Jan-2026

     

    Close Date

     

    Job type Contract

     

    Duration 5 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Troubleshooting, Call Center Experience, -,

     

    Start date :2/9/2026

     

    End Date :06/30/2026

     

    Submission deadline :1/12/26 at 4:00 PM CST.

     

    Client Info : DOA

    Note:

    * Interview Process: Remote Interviews through TEAMS - 1 round

    * Onsite or remote: Must be WI residents or willing to relocate to WI at the candidates expense prior to start date. This position is 100% ONSITE.

    * Shift hours; Monday - Friday 4:00pm to 12:30am with 30 min unpaid lunch. 2ND SHIFT POSITION.

    Description :

    Provides support to end users on a variety of IT issues, including but not limited to providing password and network access assistance. Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citizens, customers, and monitoring systems. Responds to telephone calls, email, and personnel requests for technical support. Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications. Documents, tracks, and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends. Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity. Applies knowledge of commonly used concepts, practices, and procedures within a Level 1 IT support field. Relies on instructions and pre -established guidelines to perform the functions of the job. Primary job functions do not typically require exercising extensive independent judgment.

    This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities:

    1. Provides support to end users on a variety of issues.

    2. Identifies, researches, and resolves technical problems.

    3. Responds to telephone calls, email, and personnel requests for technical support.

    4. Documents, tracks, and monitors the problem to ensure a timely resolution.

    5. Has knowledge of commonly used concepts, practices, and procedures within a particular field.

    6. Relies on instructions and pre- established guidelines to perform the functions of the job.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156520 while calling.

     

    EOE Protected Veterans/Disability