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Administrative Support Assistant 3

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Administrative Support Assistant 3

Salary

$41,100.80 - $60,174.40 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Job Number

26-01679

Agency

400 Health & Human Services - Family Well-Being and Protection

Division

Health & Human Services - Family Well Being & Protection.

Opening Date

01/05/2026

Closing Date

1/15/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Chris Silberhorn - [email protected]

+ Description

+ Questions

Job Description

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services, Operations Unit, Support & Training Bureau is seeking a Child Welfare LMS Help Desk Staff (Job Classification: Administrative Support Assistant 3) to join our team!

The Department of Health and Human Services supports a specialized Child Welfare Learning Management System (CW LMS) utilized for the development, delivery, and support of training for field Social Workers, management staff, Central Office staff, and affiliated external entities. This CW LMS Help Desk Staff position will be the primary expert for end user support and training as well as provide technical input for system configuration and improvements to the CW LMS Administrator.

Summary:

This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM - 4:30 PM with overtime as needed. This position currently has the option to work from their home but will be assigned to the Lucas State Office Building in Des Moines. Any in-office requirements could involve travel to offices throughout the state. The starting salary for individuals new to employment with the State of Iowa is $1,580.80 biweekly/$41,100.80 yearly for this position. New employees are eligible for a raise after completing their first 6 months.

Basic Purpose of this position:

This position serves as an expert in the use and navigation of the Department's CW LMS. Performs complex and difficult clerical duties of a quasi-administrative, specialized nature, working closely with the CW LMS Administrator in trouble shooting issues and enhancing overall system performance. Responds in an expeditious manner to issues and questions that end users encounter with the CW LMS, providing them accurate guidance in order to rectify issues. This position will provide customer service to DHS staff as well as external entities, including mandatory reporters of child and dependent adult abuse from across the state.

Core Essential Functions:

+ Serves as the resident expert for end users of the CW LMS.

+ Consults verbally to establish and maintain effective working relationships with field Social Workers, management staff, Central Office staff, and affiliated external entities who are users of the CW LMS.

+ Creates and maintains excellent written, phone, and face-to-face communications with service Social Workers, management staff, Central Office policy staff, and affiliated external entities to provide expeditious, accurate, and consistent responses to questions and issues related to the CW LMS. Serves as the primary resource for CW LMS related issues, problem solving by answering routine questions, assisting with user access setup, addressing standard access and navigation issues, being familiar with all software used by training staff to develop and host trainings, and troubleshooting technical issues related to virtual training.

+ As the primary point of contact for the CW LMS, provides input and feedback as needed for identification of training needs for field Social Workers, management staff, Central Office staff, and external entities regarding how to effectively utilize the CW LMS. Develops and provides field Social Workers, management staff, Central Office staff, and external entities written guidance and resource materials that will assist with the navigation of the CW LMS.

+ Maintains a method of tracking questions/issues that are received and addressed.

+ Assists the CW LMS Administrator in the set up and formatting of trainings on the CW LMS, including the loading of training documents, recordings, and other training related materials into the CW LMS. Works closely with the CW LMS Administrator in determining solutions and/or system enhancements. Along with the CW LMS Administrator, participates in ongoing meetings with the LMS platform provider to remain current on system changes and enhancements that are specific and specialized for Department and partner use.

+ Assists in the testing of CW LMS enhancements to ensure the system operates correctly before implementation.

+ Compiles various reports and completes various status reports as assigned. Performs administrative functions as required.

The ideal candidate will:

+ Demonstrate exceptional customer services skills and the ability to establish relationships;

+ Demonstrate excellent judgment and communication skills;

+ Possess the ability to provide good written documentation in a timely manner;

+ Possess the ability to prioritize and work under pressure;

+ Demonstrates integrity and a strong work ethic; and

+ Possess the ability to use independent judgement to make sound decisions.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

+ Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

+ Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

+ Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

+ Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.

+ Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.

+ Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

+ Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

+ Two years of full-time work experience in general office, clerical, data entry/processing, or related work.

+ A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

+ Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)

Additional Qualification Requirements

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

01

Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge?

Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?

+ Yes

+ No

04

Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

+ Yes

+ No

05

Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?

+ Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

+ I am not a current permanent State of Iowa executive branch employee

+ I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1

06

How many years of full-time work experience do you have administering a learning management system?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

07

What learning management systems do you have experience administering?

08

Which best describes your education and experience? (if multiple responses apply for you, please choose the one that has the higher points)

+ Bachelor’s Degree (or higher) or 4 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)

+ Associate’s Degree or 2 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)

+ Not Applicable

09

How many years of full-time work experience do you have communicating with internal clients and customers to meet their needs?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

10

How many years of full-time work experience do you have with determining/adjusting priorities on a weekly/daily/hourly basis?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

11

How many years of full-time work experience do you have simultaneously utilizing multiple computer programs (web based data systems, intranet, Microsoft Word) while obtaining information from an individual to determine if the facts given to you meet the criteria listed in policies or regulations?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

12

How many years of full-time work experience do you have utilizing computer systems to document information while simultaneously obtaining it from the caller?

+ Five or more years

+ Four to less than five years

+ Three to less than four years

+ Two to less than three years

+ One to less than two years

+ Less than one year

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services - Family Well-Being and Protection

Address

Lucas State Office Building

321 E. 12th Street

Des Moines, Iowa, 50319

Website

https://hhs.iowa.gov

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