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Platform Solution Architect - Enterprise Service Management (ESM)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

Atlanta, GA

Travel

25%

Job Description

What do you need to start?

An experienced Service Integration SME/Architect/Solutions architect/Consultant with proven thought leadership in technical and process implementations

What your development path can look like?

Platform Solution Architect Solution Director, Platform Solution Architect Architect, Solution Lead

What have we prepared for you?

As the s Platform Solution Architect you will participate and actively support business development initiatives by building most robust, optimized, cost effective and victory-oriented solutions for Enterprise Services Management, ServiceNow solutions and IT Operations Platform. You will work closely with Regional and GDC Pre-sales and solutioning management and different CIS senior stakeholders from the Onshore regions as well as directly with our clients.

Key Responsibilities

What duties will help you grow?

+ End-to-end responsibility for the solution across transition, run and transformation in ESM Portfolio tower portfolio area

+ Responsible for development of the tower solution related elements with support of Solution specialists and SMEs

+ Ensures all client requirements within scope are analyzed and solutioned

+ Works with other tower owners to align solutions

+ Provides detailed cost input including inputs from SMEs and ensures that tagging is in line with strategy set by Solution Manager & DA.

+ Identifies cost behaviors of cost lines and relationship to client unit pricing

+ Works with other members of the team to align on common assumptions and to avoid gaps and overlaps

+ Clearly articulates the basis of any subcontractor/supplier (e.g. OSS provide or software supplier) quotes, including assumptions and exclusions and the validity period of pricing – works directly with subcontractor

+ Solutions to the client SLA’s, and documents/agrees any exceptions from the standards

+ Input to Solution Artefacts (Cost systems, RAIDE, Solution Approval pack, etc.)

+ Reviews and inputs to the contract schedules, SoW, SLA etc.

+ Contributes to proposal writing - aligned to sales strategy, themes, scoring mechanism

+ Supports Commercial Lead with Draft/mark-up of the schedules relating your part of the solution (SoW, SLA etc.)

+ Supports Solution Manager and contribute to the Sales to Delivery Handover (StDH)

+ Brings in market intelligence from a portfolio “competitiveness” standpoint both from the global and regional markets. Key areas are analyzing the client buying patterns, price points and third-party analyst views on the portfolio.

+ Good grasp on similar portfolios available in the market with the ability to analyze, stich & customize some of the core portfolio services & solutions, as per specific client needs (not falling under the standard portfolio services & offers)

Required Skills

+ Excellent at communicating solutions to both technical and non-technical audiences

+ Analytical mind with evaluative and problem-solving abilities, able to define technical solutions aligned with client’s business problems at an architectural and design level of detail

+ 3+ years of hands on experience in IT Service Integration design, transition or operations processes

+ 3+ years of hands on experience in business analysis and configuration or administration of ITSM modules of ServiceNow Platform

+ Familiarity of other Service Management Tools (such as BMC Remedy, Kinetic Data)

+ Experience in Service Request Management and Fulfillment, Service Catalogue is a plus

+ Experience in implementation of non-core ServiceNow modules (i.e. Service Portfolio, Service Offerings, etc.)

+ Experience in implementation of non-ITSM ServiceNow modules (i.e. HR, Shared Services, Security, etc.)

+ Experience in Service Asset Configuration Management

+ Experience in Organizational Change Management

General:

+ Background from either run or transformation within the specific portfolio tower

+ Strong connection to portfolio team

+ Motivated to develop across breadth of the tower to expand technical skills

Customer engagement:

+ Strong client facing skills, able to clearly articulate tower solution and roadmap to client face-offs

+ Presentation and writing skills – to be able to articulate their tower solution

Management:

+ Leadership of the virtual team working within Portfolio tower solution; ability to coach, steer, challenge, guide – support in case of challenges

+ Strong team leader to manage and coach team through tough deadlines

+ Stakeholder management, engagement and socialisation within the management related to the Portfolio area

Technical/Portfolio:

+ Strong technical depth in Portfolio tower

+ Good understanding of vendor and partner landscape for the tower, including Capgemini preferred partners and products

+ Ability to perform an Enterprise Architect level consulting/advisory and due diligence type work for complex deals to ensure smooth transition to actual delivery teams

The base compensation range for this role in the posted location is: **$112,710 - $240,350.**

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

**Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

+ Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

+ Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

+ Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

+ Life and disability insurance

+ Employee assistance programs

+ Other benefits as provided by local policy and eligibility

**Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code: 385095

Posted on: Jan 5, 2026

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

Atlanta, GA, US

Brand: Capgemini

Professional Community: Architecture

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.