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UPMC Community Care Behavioral Health is hiring a Full Time Receptionist for their Camp Hill office. This role will work fully onsite, Monday - Friday daylight hours.

This position will provide for answering calls made to the branch and directing them appropriately in an efficient and customer responsive manner.

Responsibilities:

+ Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction

+ Exhibit proven ability to facilitate change

+ Receive and greet visitors and interacts with courier daily

+ Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide

+ Attend compliance training and adheres to the organization standards of conduct, policies and procedures.

+ Process outgoing mail and separate mail to appropriate locations

+ Answer, screen and direct calls to appropriate staff or takes message

+ Type and proof correspondence, minutes and reports as directed

+ Relay information from patients, hospitals, physicians, families and visitors by phone or voicemail.

+ Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC/Jefferson Regional Home Health, L.P. towards patients, visitors, staff, peers, physicians and other departments within the organization.

+ Completion of High school diploma or GED.

+ Prior admin or reception experience strongly preferred.

+ Able to use computer software applications such as word processing and use of basic office equipment.

+ Able to provide information in a clear and concise manner.

+ Prefer experience with a telephone system.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran