"Alerted.org

GCI's DevOps Engineer III will be responsible for the Development Operations (DevOps) function of the organization, collaborating with engineers and cross-functional teams to develop, deploy, and maintain the organization’s software and systems. Streamline the software development lifecycle through automation, continuous integration and delivery (CI/CD), and effective infrastructure management.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Infrastructure & Cloud Management

+ Design, implement, and support large-scale infrastructure across multiple cloud platforms.

+ Develop reliable, resilient infrastructure using scalable and repeatable processes.

Automation & CI/CD

+ Automate and streamline operations and workflows to enable faster, more reliable application releases.

+ Implement system automation and continuous integration and delivery (CI/CD) methodologies to support consistent deployment practices.

Deployment & Monitoring

+ Build and maintain tools for deployment, monitoring, and testing in stable, scalable production environments.

+ Improve deployment frequency, reduce lead time for fixes, and accelerate recovery in the event of release failures.

+ Ability to take ownership and accountability for problem resolution, engaging other teams as needed to drive solutions.

+ Ability to manage priorities and tasks independently, demonstrating strong self-direction and reliability.

+ Ability to proactively seek opportunities for improvement and innovation.

+ Ability to evaluate and accept risks thoughtfully, using setbacks as learning opportunities for continuous growth.

+ Excellent communication skills with the ability to effectively communicate accurate information to others.

+ Ability to articulate technical information in presentation/training format in front of internal and external customers.

+ Ability to create clear and concise written documentation for a variety of audiences, including developers, business analysts, and business users.

+ Demonstrated ability to provide professional level service to both external and internal customers.

+ Excellent troubleshooting and problem-solving skills.

+ Excellent organizational and time management skills.

+ Knowledge and understanding of frequent incremental code, testing, and deployment.

+ Knowledge and understanding of orchestration tools for automated deployments.

+ Knowledge and understanding of configuration management and software defined infrastructure.

+ Ability to translate business and technical requirements into test cases, test scenarios, and scripts.

+ Ability to develop/build effective solutions that meet business requirements.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

o Ability to take ownership and accountability for problem resolution, engaging other teams as needed to drive solutions.

o Ability to manage priorities and tasks independently, demonstrating strong self-direction and reliability.

o Ability to proactively seek opportunities for improvement and innovation.

o Ability to evaluate and accept risks thoughtfully, using setbacks as learning opportunities for continuous growth.

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

o Excellent communication skills with the ability to effectively communicate accurate information to others.

o Ability to articulate technical information in presentation/training format in front of internal and external customers.

o Ability to create clear and concise written documentation for a variety of audiences, including developers, business analysts, and business users.

• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

o Demonstrated ability to provide professional level service to both external and internal customers.

• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

o Excellent troubleshooting and problem-solving skills.

o Excellent organizational and time management skills.

o Knowledge and understanding of frequent incremental code, testing, and deployment.

o Knowledge and understanding of orchestration tools for automated deployments.

o Knowledge and understanding of configuration management and software defined infrastructure.

o Ability to translate business and technical requirements into test cases, test scenarios, and scripts.

o Ability to develop/build effective solutions that meet business requirements.

• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.

Addendum: Active Directory / Domain Controller (AD/DC)

Additional Job Requirements:

Responsible for the design, implementation, administration, and support of the organization’s Active Directory (AD) and domain controller infrastructure. This role plays a critical part in ensuring the reliability, scalability, and security of directory services that underpin enterprise-wide identity and access management.

The engineer will be engaged in managing both on-premises and hybrid environments, contributing to group policy administration, authentication systems, AD-integrated applications, and supporting ongoing modernization efforts. Responsibilities include, but are not limited to, the following:

+ Design, implement, and maintain secure, scalable Windows-based domain controllers across multi-site and hybrid environments.

+ Administer Active Directory, including Group Policy Objects (GPOs), Organizational Units (OUs), domain trusts, user and computer accounts, and AD-integrated applications.

+ Monitor and optimize AD performance, replication, availability, and health; implement and test backup and disaster recovery procedures.

+ Troubleshoot and resolve complex issues related to authentication, authorization, AD schema, DNS, and DHCP integration.

+ Lead or support AD migrations, version upgrades, forest/domain consolidation, and other modernization initiatives.

+ Collaborate closely with Information Security to implement domain security policies, enforce compliance standards, and maintain robust access controls.

+ Integrate AD with enterprise platforms such as Azure AD, Microsoft 365, Exchange, and telecom systems.

+ Support identity federation technologies, single sign-on (SSO), and multi-factor authentication (MFA) solutions.

+ Maintain detailed documentation, including configuration baselines, operational runbooks, and architectural diagrams.

+ Partner with cross-functional teams to support enterprise infrastructure, cloud adoption strategies, and security initiatives.

Additional Competencies:

+ Analytical Thinking- Ability to diagnose complex infrastructure issues and identify root causes efficiently.

+ Problem Solving- Proactively addresses issues with practical, scalable solutions, especially under pressure.

+ Attention to Detail- Maintains accuracy in configurations, documentation, and change management processes.

+ Communication Skills- Clearly articulates technical information to both technical and non-technical audiences.

+ Collaboration & Teamwork- Works effectively across IT, Security, and business units to support enterprise initiatives.

+ Adaptability- Responds quickly to changing technologies and operational challenges.

+ Initiative- Proactively identifies opportunities for improvement and drives implementation.

+ Technical Competencies:

+ Active Directory Expertise- Deep understanding of AD structure, replication, FSMO roles, trusts, and schema.

+ Group Policy Management- Ability to design, implement, and troubleshoot GPOs for system configuration and security.

+ Scripting & Automation- Proficiency in PowerShell or other scripting languages for task automation and reporting.

+ Windows Server Administration- Strong knowledge of Windows Server roles, DNS, DHCP, and domain controller configuration.

+ Identity & Access Management (IAM)- Understanding of user provisioning, role-based access control (RBAC), and authentication protocols (Kerberos, NTLM, SAML, OAuth).

+ Security & Compliance Awareness- Familiarity with hardening best practices, audit policies, and compliance frameworks (e.g., NIST, HIPAA, SOX).

+ Cloud Integration Experience- Working knowledge of hybrid identity models, Azure Entra ID, ADFS, and cloud synchronization tools.

Additional Qualifications:

+ Extensive, hands-on experience in Active Directory administration within large, complex enterprise environments.

+ Proficient in Windows Server platforms (2016, 2019, 2022), including core services such as DNS, DHCP, LDAP, and Kerberos.

+ Demonstrated expertise in Azure Entra ID, Active Directory Federation Services (ADFS), and hybrid identity solutions.

+ Strong scripting and automation skills using PowerShell for task automation, reporting, and system management.

+ Solid understanding of Active Directory architecture, including domain controllers, replication, and schema design.

+ Knowledge of identity lifecycle management, privileged access management (PAM), and role-based access control (RBAC) models.

+ Experience with endpoint and device management tools such as Microsoft SCCM, Intune, or similar solutions.

+ Familiarity with security best practices, access control frameworks, and compliance-driven environments.

Preferred Additional Qualifications:

+ Prior experience in the telecommunications industry, with a strong understanding of ITIL frameworks and change management processes.

+ Professional certifications such as Microsoft Certified: Identity and Access Administrator Associate, Azure Administrator, or MCSE/MCSA.

+ Experience with cloud-based identity solutions, including Azure Entra ID and Active Directory Federation Services (ADFS).

Additional Job Requirements:

This is an advanced level position within the discipline demonstrating comprehensive knowledge and proficiency in all areas of responsibility. Performs complex tasks and job duties, receiving minimal to no instruction on routine work and general instruction on new assignments. Works under minimal supervision with wide latitude for independent judgment. Supports higher level staff in implementing more complex projects.

Essential Duties:

Deployment & Monitoring

+ Build and maintain tools for deployment, monitoring, and testing in stable, scalable production environments.

+ Improve deployment frequency, reduce lead time for fixes, and accelerate recovery in the event of release failures.

+ Create release notes and deployment plans.

+ Verify functionality of components and services to ensure deployments meet client expectations.

+ Evaluate vendor solutions to ensure compliance with requirements and cost-effectiveness.

Integrate solutions with other applications and platforms outside the framework.

Infrastructure & Cloud Management

+ Design, implement, and support large-scale infrastructure across multiple cloud platforms.

+ Develop reliable, resilient infrastructure using scalable and repeatable processes.

+ Participate in design of disaster recovery plans and back up procedures.

+ Provide recommendations for solutions and design.

+ Perform research on best practice for emerging tools and cloud technologies.

Automation & CI/CD

+ Automate and streamline operations and workflows to enable faster, more reliable application releases.

+ Implement system automation and continuous integration and delivery (CI/CD) methodologies to support consistent deployment practices.

+ Establishing requirements and automation for routine maintenance.

Additional Competencies:

+ Working knowledge and proficiency in at least two programming languages.

+ Ability to work independently on complex, highly visible tasks in support of multiple projects.

+ Ability to lead projects and provide technical guidance to lower level staff.

+ Demonstrated expertise in multiple technical environments and hardware/software products that span a broad range of applications.

+ Demonstrated knowledge and understanding of designing, developing, testing, and deploying applications using continuous integration and delivery (CI/CD) methodologies and emerging technologies.

+ Comprehensive knowledge and understanding of applications, systems, IT operations.

+ Comprehensive knowledge and understanding of frequent incremental code, testing, deployment, and Automation Tools.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

+ High School diploma or equivalent.

+ Bachelor’s degree in Computer Science, Engineering, or a related field. *

+ Minimum of six (6) years of relevant experience in a Telecommunications, Computer Sciences/IT field, or related background. *

Preferred:

+ Telecommunications experience.

+ Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

+ This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

+ Work is primarily sedentary, requiring daily routine computer usage.

+ Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

+ Ability to accurately communicate information and ideas to others effectively.

+ Physical agility and effort sufficient to perform job duties safely and effectively.

+ Ability to make valid judgments and decisions.

+ Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

+ Must work well in a team environment and be able to work with a diverse group of people and customers.

+ Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.