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Rapport

**Salary:** $88,000/Yr-$90,000/Yr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Assistant General Manager (AGM) will serve as the primary point of contact and lead the Rapport team in Iselin, New Jersey, while also providing operational oversight and leadership support for assigned regional locations, including New York, Boston, and Chicago.

The AGM will act as the senior Compass Group representative on site in Iselin and a key liaison across supported locations, serving as the direct conduit to the client and Resident District Manager (RDM) regarding all matters related to operations, communication, challenges, and escalations.

This role is responsible for end-to-end oversight of workplace hospitality and conference services across all assigned sites, ensuring that policies, procedures, and Rapport standards are consistently followed. The AGM will provide planning, direction, and strategic support to on-site and remote teams to achieve operational excellence, financial goals, and service consistency in a dynamic, multi-location environment.

The AGM will build and maintain strong client relationships across all locations, proactively identifying opportunities to enhance the customer experience, drive efficiencies, and support business objectives. This position plays a critical role in coaching and developing managers and team members, fostering collaboration across markets, and ensuring teams are operating at maximum efficiency.

Travel is expected to support regional oversight and client engagement, with anticipated travel of approximately 10%.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

•Management of operations in the Iselin, New York, Boston and Chicago offices including Reception, Reservations, Community Management, Conference Coordination, and Space Management platform Support.

•Manage execution of any key objectives or client projects directed by the RDM.

•Provide a high profile, visual presence throughout the site in to build and retain strong relationships.

•Ensure service standards are maintained with target audit score.

•Manage performance of the team including training development plan and regular performance reviews.

•Build and maintain relationships with Executive Committee Admins and High-Level Clients.

•Foster strong interdepartmental relationships.

•Oversee the strategic booking of space within the system to ensure maximum utilization of the facilities.

•Ensure Rapport policies and procedures are being followed.

•Align the Rapport and Client Values.

•Champion development within the account; conducts performance evaluations, along with succession planning; has full understanding of all roles within the operation.

•Ensures consistent and fair administration of all policies and procedures.

•Leads projects and initiatives directly related to Rapport lines of business.

Long Description

PREFERRED QUALIFICATIONS:

•Bachelor's degree and minimum of three (3) years of management experience, preferably in conference center, hotel operations, or hospitality management. Communications, Event Planning or Hospitality background preferred.

•Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen.

•Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills.

•Champions the inclusion mindset, and is proactive, positive, professional, and resilient.

•Excellent computer skills and proficiency with Microsoft Office suite.

•Demonstrates work experience with reservation software platforms.

•Catering or other food service-related experience.

•Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.

•Ability to adapt quickly to change and maintain a flexible approach when providing customer support.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as discounts and interest.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

LANGUAGE SKILLS:

Ability to read, analyze and interpret documents and memos.

EDUCATION and/or EXPERIENCE:

BS degree and minimum of 3 years hotel or conference center sales experience.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or diagram form.

CUSTOMER SERVICE:

Represents company in a courteous, efficient, and friendly manner in all customer and employee interactions.

PHYSICAL SAFETY:

Ensures corporate and OSHA safety standards are followed.

CORPORATE STANDARDS:

Follows and observes all company policies and procedures. Always maintains a professional appearance. Clean and well-groomed in accordance with company standards.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All employees are responsible for maintaining a hazard-free environment for themselves and our customers.

Apply to Rapport today!

_Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf

**Req ID:** 1493910

Rapport a specialized division of FLIK Hospitality Group