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Receptionist (Commissioners' Office)

**Job Number:** 274

**Salary:** $17.83 - $26.74

**Department/Office:** Commissioners' Office

**Division:** Commissioners' Office

**Location:** 5334 S. Prince St., Littleton, CO, 80120

**Job Type** : Hourly Full-Time

**Posting Date:** 01/05/2026

**Closing Date:** 01/26/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

GENERAL DESCRIPTION OF JOB:

Serves as the first point of contact for all customers who enter Arapahoe County’s Administrative Building and call the Arapahoe County information phone line and performs a variety of clerical functions for the department. This position provides exceptional customer service and an overall welcoming environment by greeting visitors, County residents, employees of the County, and County Commissioners.

DUTIES:

+ Serves as first point of contact for residents and customers at the Arapahoe County Administration Building.

+ Courteously greets customers at front desk, ascertains needs, and directs citizens to appropriate personnel or destination.

+ Answers incoming calls to the Arapahoe County Administration Building, directs to appropriate personnel, takes messages, and assists customers with routine questions.

+ Serves as primary point of contact for general, web-based contacts. Responds to emailed inquiries and requests or distributes the inquiries and requests to appropriate personnel and departments for resolution, when necessary, within one business day.

+ Reviews and posts current and accurate public notices and promptly removes outdated notices.

+ Performs a variety of clerical duties, such as ensuring hearing rooms used for public meetings are clean and presentable with refreshments set up prior to BOCC meetings, keeps inventory of supplies related to hearing rooms, data entry, filing, organizing and submitting FIX work order requests for items in lobby and hearing rooms, distributes customer service feedback cards collected in the Administration Building lobby to appropriate offices as they are received, prepares and distributes mass mailings, track and update subscription logs.

+ Serves as public facing point of contact for events held at the Arapahoe County Administration building.

+ Stays up to date on Arapahoe County services and programs in order to effectively respond and direct residents to the appropriate department, organization or agency.

+ Reviews, recommends improvements, and updates the lobby desk guide, telephone directories, and County websites on a bi-yearly basis.

REQUIREMENTS:

Skills, Abilities and Competencies:

+ Customer Service Skills: High degree of interpersonal skills to professionally communicate and convey messages appropriately at all levels. Demonstrates flexibility and poise in dealing with customer needs and changing work tasks and volume. Ability to remain calm in stressful situations or in the face of an emergency.

+ Communication Skills – Must be proficient in customer interviewing skills and demonstrate adequate customer triage and routing. Oral and written presentations must be clear, correct and concise.

+ Confidentiality/Discretion - Ability to maintain a professional work ethic and professional boundaries while ensuring sensitive information remains confidential to protect citizen/employee’s privacy and public trust. Ability to use discretion when making decisions and when engaging with the public and colleagues.

+ Knowledge/Technical Skills – Proficiency with keyboarding, operation of a multi-line phone system, spelling and grammar. Must have proficient computer literacy skills (Microsoft Word, Excel, PowerPoint and Outlook).

+ Teamwork/Cooperation: Ability to work effectively with employees and residents. Must be flexible in the face of changing workloads and tasks, while managing front desk duties efficiently.

+ Initiative: Ability to identify and act on customer needs independently, promote scheduled activities to customers and take proactive initiative to obtain extra work when time allows.

Behavioral Competencies (these are required for all positions at ACG):

+ Accountability

+ Accessibility

+ Inclusivity

+ Integrity

Education and Experience:

+ High School diploma or GED equivalent

+ 1+ year’s work experience in a clerical position, preferably with public contact.

+ An equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient.

Preferred Experience:

+ Bilingual, Spanish preferred

+ Knowledge of the Arapahoe County government, as well as programs and services offered by the State and local governments.

+ Ability to research and be resourceful in finding appropriate information.

Pre-Employment Additional Requirements:

+ Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background checks.

WORK ENVIRONMENT:

+ Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

+ Spends 80% of the time sitting and 20% of the time either standing or walking.

+ Occasionally lifts, carries, pulls or pushes up to 20 lbs.

+ Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.

+ Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.

+ Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.

+ Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.

+ Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

+ Occasionally: Activity exists less than 1/3 of the time.

+ Frequently: Activity exists between 1/3 and 2/3 of the time.

+ Constantly: Activity exists more than 2/3 of the time.

_** Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities._

_** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party._

Employee Benefits Summary Brochure (https://files.arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Benefit\_Summary.pdf)

**Nearest Major Market:** Denver