"Alerted.org

Job Description

Insight Global is looking to add a Sr. Patient Services Coordinator to the team of a large oncology provider in Denton, Texas. This role is the face of the clinic - greeting patients, managing check‑in/out, scheduling, handling calls, collecting co-pays, and ensuring smooth communication between patients and clinical teams. They maintain accuracy, professionalism, and efficiency across all front‑office operations while upholding confidentiality and compliance standards.

Day to Day:

Greet patients/families, check them in, notify clinical staff, schedule follow-ups, and provide appointment details.

Register patients, update demographics/insurance, handle cancellations, reschedule visits, maintain lobby/forms, and keep charts organized.

Answer/screen incoming calls, route messages, handle routine questions, and page clinical personnel as needed.

Collect co-pays/balances, proof paperwork, provide receipts, and ensure accurate documentation.

Maintain HIPAA standards, follow US Oncology compliance program, and support office procedures.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5+ years front medical office or patient access experience in a clinic or hospital setting

Strong experience with insurance verification, co‑pay collection, and scheduling systems

Proven ability to manage high‑volume check‑in/check‑out, multi‑line phones, and fast clinic workflows

Proficiency in Microsoft Office (Outlook, Word, Excel) and EMR scheduling/registration platforms