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Job Description

Supplier will provide search advertising, account specialist support services to Microsoft Advertising, Global Enterprise Sales, in North America, which manages a large set of clients in the US and CA. The Supplier will offer campaign management, reporting, editorial, and optimization services. The Account Coordinator will work in tandem with Account Managers and Strategic Account Specialists to ensure clients campaigns and accounts are set up for success, through prioritized optimization and campaign management efforts. The Account Coordinator will be responsible for issue resolution of customer escalations which may include editorial, billing, technical and platform issues as it pertains to account performance. Services performed are expected to meet SLA goals based on priority and request type. The resources will physically reside in a Microsoft office facility, across the United States as described in section locations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Core Services and Deliverables for Account Coordinators:

Help meet customer goals through identification and execution of reactive optimization efforts, in partnership with account team

Support tactical and foundational campaign activities such as account health checks, account restructuring, uploads, and reporting, etc.

Exceed account team and customer expectations through world class customer service via responsiveness, timeliness and professionalism of assigned tasks through ticketing queue

Remove campaign blockers through triaging, and effectively partnering with designated Support teams such as Global Support

Effectively monitor day-to-day issue management across a book of business within designated ticket queue Previous MSFT experience