• Lead Experience Manager (Payments Journey)

    Insight Global (Bernards, NJ)


    Job Description

    The Sr Manager, Experience Management is a critical role intended to drive high-priority, fast-moving CX initiatives across the customer “Payments” journey for our Value brands. This role is ultimately responsible for translating business goals into customer-centric strategies for high-impact, fast-paced projects across numerous CX workstreams. The Sr Manager is a key member of the CX team responsible for ensuring projects deliver measurable results and superior customer interactions.

    Key Responsibilities:

    • Journey Leadership: Driving research, design, and implementation for new payment capabilities, ongoing optimization, and performance improvements within the core "Payments Journey".

    • Strategic Enablement: Leading the experience design and requirements gathering for enterprise commercial projects, related to the “Payments Journey".

    • Program Continuity: Maintaining consistency and alignment across all Payments experience assets and grooming backlog

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 6+ years of progressive experience in CX strategy working on digital Payments Journeys, product management, or digital/mobile app growth, preferably within an ecommerce/retail industry

    • Demonstrated leadership of Experience Teams in framing and solving challenging problems on multiple programs or shipped products with a large user base.

    • Proven record of implementation of innovative efforts to improve experience from concept to execution.

    • Experience with agile methodology and tools. -Passion for AI