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WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

I. Job Summary

Manages the daily operations of a team of billers. Develops, implements, and maintains processes, and programs to improve the overall Billing Department.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

+ Provides day-to-day supervision and technical assistance to team and supports programs that drive team performance toward departmental and organizational goals.

+ Organizes and schedules all necessary resources required to accomplish activities.

+ Oversees personnel needs of the department including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.

+ Hires and provides training for new and/or less experienced staff.

+ Monitors and evaluates team performance. Reviews and evaluates work to ensure accuracy, completeness and timeliness and ensures quality control in adherence to policies and procedures.

+ Collaborates cross departmentally to gather information and resolve escalated billing issues

+ Responds to billing-related customer complaints in a professional and timely manner.

+ Direct supervision of 4+ full-time employees

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes:

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

+ Education: Associate degree (accredited) in Accounting, Business or Related Field; or in lieu of degree, High School Diploma or GED (accredited) and two (4) years of relevant work experience.

B. Certificates, Licenses, Registrations or Other Requirements

+ None required.

C. Other Knowledge, Skills or Abilities Required

+ Clear and effective written and verbal communication and strong interpersonal skills

+ Strong organizational and time management skills; must be able to handle multiple tasks simultaneously

+ Ability to prioritize based on department and company standards

+ Detail orientated and excellent problem-solving skills

+ Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice)

+ Excellent customer service skills are required

+ Knowledge of Waste Management services, policies, and system interfaces a plus

The expected base pay range for this hybrid position is $66,000-$80,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Equal Opportunity Employer: Minority/Female/Disability/Veteran