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Overview

**Pay:** $85K/YR to $115K/YR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

The Manager of Business Analytics & Operations Support is a high-impact leadership role responsible for driving data-driven decision-making and overseeing the critical teams that capture and process operational data for the ABM Waymo account. This manager will be responsible for the strategic development and maintenance of all reporting, financial analysis, and KPI tracking, as well as the direct management of the Call Center and CMMS teams, ensuring data accuracy, operational efficiency, and consistent service delivery.

Key Responsibilities

1. Team Leadership and Management

• Directly manage and lead the Call Center/Dispatch Team, ensuring 24/7 service coverage, rapid response to client requests, and high-quality customer service.

• Directly manage the CMMS Team (e.g., data entry specialists, system administrators), ensuring the system's data integrity, standardization, and optimal performance for work order tracking, asset management, and preventative maintenance scheduling.

• Set performance goals, conduct regular one-on-ones, and manage the training and development of team members.

2. Advanced Analytics and Business Intelligence

• Design, develop, and maintain dynamic, user-friendly dashboards (e.g., in Power BI, Tableau) to visualize operational performance, facilities efficiency, and financial health.

• Lead the analysis of core Facilities KPIs (e.g., work order cycle time, PM compliance, asset utilization) and conduct in-depth financial analysis (e.g., variance analysis, cost per square foot).

• Utilize data from the CMMS, ERP, and other systems to identify trends, operational bottlenecks, and opportunities for cost savings and efficiency improvements.

3. Data Management and Governance

• Act as the subject matter expert and ultimate owner for all Waymo account data integrity, ensuring accuracy, consistency, and reliability across all reporting platforms.

• Oversee the configuration and optimization of the CMMS to align with operational processes and standardized data collection practices.

• Collaborate with IT to streamline data extraction, transformation, and loading (ETL) processes for reporting purposes.

4. Stakeholder Communication

• Present analytical findings, operational performance reviews, and strategic recommendations to ABM leadership and Waymo client stakeholders.

• Develop and implement standardized reports and operational metrics for the entire account team.

Qualifications

Required

• Education: Bachelor’s degree in Data Science, Operations Management, Finance, or a related quantitative field.

• Experience: 5+ years of combined experience in data analysis/business intelligence and supervisory or people management roles.

• Team Leadership: Proven experience managing technical or operational teams, such as a call center, dispatch, or data management group.

• CMMS Expertise: Strong working knowledge and administrative experience with a major Computerized Maintenance Management System (CMMS) (e.g., Maximo, ServiceChannel, etc.).

• Data Visualization: Expert proficiency in at least one major BI tool (e.g., Power BI, Tableau) for complex dashboard creation.

Preferred

• Previous experience in the Facilities Management (FM) or Property Management industry.

• Familiarity with financial reporting structures and job cost accounting principles.

Working Environment

• This role is critical for both analytical insight and day-to-day service delivery, requiring a balance of strategic thinking and hands-on operational management.

• Requires excellent communication skills to manage internal teams and present complex data to external client leadership.

REQNUMBER: 139695

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.