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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS-MDS

Hours: M-F, Daylight, Hybrid

Responsible for leading and managing multiple cross-functional work teams relating to the development of innovative application solutions that achieve successful performance goals for the assigned functions.

Oversee project plans to ensure milestones and project deliverables are met. Use working knowledge of application systems and pathology business processes to identify process improvement initiatives and targeted opportunities for improvements in the applications as they apply to clinical operations.

Oversee the management and development of new functionality, new technology, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Oversee the change management procedures for all applications for the department; create and maintain all policies and procedures for all assigned applications, and develop, plan and execute testing for supported applications

Directly manage personnel that are focused on specific clinical application solutions. Manage the performance of direct reports including work assignments, goal setting and annual reviews, time and attendance and salary administration. Responsible for working with key operational stakeholders and promoting collaboration within the application teams, vendors and the end customers. Responsible for planning and ensuring professional development initiatives are met within the team. Interact closely with leaders and key application stakeholders/users with strong interpersonal, verbal and written skills

Accountabilities

+ Manages multiple highly complex projects and initiatives simultaneously through the project life cycle.

+ Develops, manages and executes project plan tasks and milestones while meeting project objectives and reports project changes to leader.

+ Develops new policies and procedures relating to enhancements, change control, and maintenance of the applications and processes where applicable.

+ Defines requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity.

+ Oversees the Development and execution of test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.

+ Manages the process and team when implementing system upgrades and scheduled vendor releases as requested to enhance the applications platforms and meet project objectives.

+ Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to the Sr. Director.

+ Provides continuous performance feedback to all team members to ensure that employees understand expectations and requirements.

+ Manages the day-to-day operations of the team; employee mentoring, timecard retrieval, team meetings, and communicating operational requirements of UPHS to all team members, as applicable

+ Oversees the implementation according to the approved capital budget and the approved timelines.

+ Ensure ongoing support and maintenance of the system through IS staff balancing cost with quality and ongoing system enhancements and optimization.

+ Participates as an active member of the assigned team. Develop and present project analysis (including cost/benefit) for management review.

+ Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

+ Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

+ Bachelor's Degree (Master’s preferred) Computer Science or related scientific field5+ years Relevant experience

+ 3+ years Managing Applications or Healthcare IT teams

+ 2+ years JIRA, SAP Business Objects, Data Innovations, Microsoft Project

Required Skills and Abilities

+ Management in Clinical applications either in application support or implementation role

+ Ability to troubleshoot, research and solve technically challenging problems involving integrated systems

+ Detail oriented, strong analytical, organizational, and problem solving skills required

+ Ability to analyze, diagnose, suggest and implement process changes

+ Strong customer service orientation and ability to follow through issues to resolution

+ Ability to interact with all levels of physician practice personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.

+ Strong, effective communication and stakeholder inclusion strategy (understanding stakeholders’ needs, interests, and concerns) required

+ Strong process improvement and project management skills (including project tracking via JIRA, Microsoft project, etc.)

+ Ability to successfully manage multiple projects and personnel (managers, leads and analysts)

+ Vendor management skills

+ Must be able to function as part of a team providing a high level of quality service to clients.

+ Clinical applications management experience in either an application support or implementation role preferred

+ Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 296289