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Details

**Open Date** 01/05/2026

**Requisition Number** PRN43946B

**Job Title** Field Service Coordinators

**Working Title** Field Service Coordinator

**Career Progression Track** S00

**Track Level** S2 - Intermediate, S1 - Entry Level Support

**FLSA Code** Nonexempt

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

Monday through Friday from 8-5. Hybrid work (2 days per week in the office)

**VP Area** President

**Department** 00428 - UIT - Network & Comm. Srvs

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $12.02 - $25.78

**Close Date** 03/05/2026

**Priority Review Date (Note - Posting may close at any time)** 01/15/2026

Job Summary

Field Service Coordinator

This position serves on a small team of UIT Unified Communications technical advisors that supports telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources for the University of Utah and University of Utah Health.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

* Reviews, analyzes, implements, and modifies the setup and configurations of several Unified Communications systems, including Avaya, call recording, Centrex, Microsoft Teams, and voicemail and future Contact Center as a Service (CCaaS)

* Advises and assists campus and hospital departments with telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources that meet their business requirements in the most economical and efficient method

* Determines whether infrastructure and inventory are available to meet needs

* Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video, and audio conferencing, and other conference room resources; configuration of voicemail and collaboration systems; and coordination of wiring or fiber installation, if necessary

* Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with

UIT resources and appropriate outside vendors, if necessary

* Acts as customer support by troubleshooting and correcting problems with telephone systems, including programming, voicemail, video and audio conferencing, and conference room resources.

Minimum Qualifications

**EQUIVALENCY STATEMENT :** 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

**Field Service Coordinator, I:** Requires little to no related experience.

**Field Service Coordinator, II:** Requires at least 1 year of related experience.

**Field Service Coordinator, III :** Requires 3+ years of related experience.

**Field Service Coordinator, IV:** Requires 5+ years of related experience.

Preferences

Two years’ experience in telecommunications or a related field, or equivalency; demonstrated written and oral communications skills; the ability to work with all levels of personnel; a commitment to service excellence; and have demonstrated customer service skills also required.

**Type** Benefited Staff

Special Instructions Summary

**About UIT** :**University Information Technology ( UIT )**, the central IT service provider for the University of Utah, reports to the U’s**Chief Information Officer**and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

**About the University of Utah** : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to**arts and museum venues**and a member of the**BIG -12 Conference**.**Skiing and snowboarding opportunities**are a short distance from campus, and opportunities to pursue activities from**biking to hiking to fishing abound**. Salt Lake City is home to the**Utah Symphony and Opera**,**Ballet West**,**professional sports teams**, and a wide range of other cultural and recreational activities.

The University of Utah offers a comprehensive benefits package for eligible employees including:

+ Excellent**health, dental, and wellness coverage**at affordable rates

+ **14.2% retirement contributions**

+ Generous**paid leave time**

+ **11 paid holidays**per year

+ **50% tuition reduction**for employees after completing probationary period, and spouse, and dependent children after three years

+ **Flex spending accounts**

+ **Free transit**on most UTA services

+ Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

+ Professional development opportunities

+ A wellness program to promote health and quality of life

+ Learn more about the great benefits of working for University of Utah:**benefits.utah.edu**

For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator:**https://www.hr.utah.edu/comp/totalcomp.php**

Additional Information

_The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students._

_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._

_The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._

_To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:_

_Director/ Title IX Coordinator_

_Office of Equal Opportunity and Affirmative Action ( OEO /AA)_

_383 University Street, Level 1 OEO Suite_

_Salt Lake City, UT 84112_

_801-581-8365_

[email protected]_

_Online reports may be submitted at_ **oeo.utah.edu**

_For more information:_

https://www.utah.edu/nondiscrimination/

_To inquire about this posting, email:_

[email protected]

_or call 801-581-2300._

_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules._

_This position may require the successful completion of a criminal background check and/or drug screen._

_https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South._