• Sr Administrator Operations Services

    PDS Tech Commercial (Farmingdale, NJ)


    Keep Essential Services Running as Sr Administrator Operations Services

     

    Make a real impact where it matters most.

     

    PDS Tech Commercial is partnering with a leader in the utility industry to hire a **Sr Administrator, Operations Services** professional for a temporary assignment supporting critical New Jersey collections operations. In this role, your communication skills and attention to detail will help ensure customers stay connected to essential services while resolving past-due accounts in a professional, customer-focused manner.

     

    About the Role

     

    As a Sr Admin, Operations Services team member, you’ll play a key role in supporting utility operations by working directly with customers who have overdue balances and pending shut-off orders. Your efforts will directly contribute to revenue recovery, regulatory compliance, and positive customer outcomes.

    Key Responsibilities

    + Make **outbound calls** to customers with past-due balances and pending service disconnections

    + Communicate **clearly, professionally, and empathetically** to encourage payment resolution

    + Accurately **document customer interactions and outcomes** in **SAP CRM**

    + Use **Microsoft Excel** to track activity, update reports, and support collections metrics

    + Learn and navigate **Amazon QuickSight** and **SAP systems** (training provided)

    + Maintain a high level of **accuracy, organization, and confidentiality** in all work

    Required Qualifications

    + Proficiency in **Microsoft Excel** (basic to intermediate)

    + Strong **communication and customer service** skills

    + Ability to **learn new systems quickly**

    + Detail-oriented, organized, and focused on accuracy

    Preferred Qualifications

    + Prior experience in **collections, utilities, or customer account management**

    + Familiarity with **SAP CRM** or reporting tools (a plus, not required)

    + Experience working in a **fast-paced, high-volume** environment

     

    Ready to Make an Impact?

     

    If you’re customer-focused, organized, and ready to support critical utility operations, **we want to hear from you** .

     

    **Apply today** to join PDS Tech Commercial as a Sr Admin, Operations Services professional and help keep communities connected.

    **Pay Details:** $20.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.