• Customer Service Representative

    Access Dubuque (Dubuque, IA)


    Customer Service Representative

    Fidelity Bank & Trust

    1 Positions

    ID: 436590880

    Posted On 09/22/2025

     

    Refreshed On 12/29/2025

     

    Job Overview

     

    If you think a bank teller should be part financial expert and part hometown hero, you’ll fit right in. At Fidelity Bank & Trust, our tellers do more than handle cash—they build real relationships, know customers by name, and help neighbors live better financial lives—Monday through Friday, 8:00 a.m. to 5:00 p.m. (Weekends stay yours.)

    What you’ll do:

    • Greet customers like you mean it—and help them with everyday transactions

    • Balance cash drawers accurately

    • Spot opportunities to help customers with the right products and services

    • Answer questions, solve problems, and occasionally save someone’s day

    • Keep things compliant, secure, and friendly—always

    What we’re looking for:

    • Friendly, dependable, and detail-oriented humans

    • Customer service experience (banking is great, but not required)

    • Comfort with computers, cash, and conversation

    • A team player who likes people more than spreadsheets (most days)

     

    Why Fidelity?

     

    • We’re a true community bank—relationships first, always

    • Competitive pay, solid benefits, and room to grow

    • Supportive culture that values personality _and_ professionalism

    • You’ll actually know your customers—and they’ll know you

    The bottom line:

    If you want a job where your work matters, your coworkers have your back, and your customers know your name—this is it.

    What You Will Need:

    + Experience as a bank teller or in a financial institution is a plus but not required.

    + Excellent customer service and communication skills.

    + Proficiency in handling cash and conducting financial transactions.

    + Willingness to advance through our customer service training to effectively administer all deposit products.

    + Ability to work in a fast-paced environment with attention to detail and accuracy.

    + Familiarity with Microsoft Office Suite.

    + _We are willing to train a candidate with the right personality and willingness to learn._

     

    Primary Contact

     

    1724418518215

     

    Jenni Noonan

     

    Chief eXperience Officer,

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    False

     

    False

     

    True

    Job Details

    Categories

     

    Banking/Mortgage/Financial Services

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Company ID

     

    1018

     

    Job REQ #

     

    436590880

    \# Positions

    1

     

    Start Date

     

    20250922

     

    End Date

     

    20260204

     

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    Share this Job

     

    Fidelity Bank & Trust

     

    About the Company

     

    In 1910, Fidelity Bank & Trust opened for business in Luxemburg, Iowa. Originally known as the Luxemburg Savings Bank the name was changed to Fidelity Bank & Trust in 1964, when the charter was moved to Dyersville. Today we proudly serve 30 communities.

     

    Fidelity Bank & Trust is here for your financial needs, and as a supporter of our communities. We have over 280 employees ready to help you with all of your banking needs. Our people proudly log hundreds of hours of community service and are happy to lend a helping hand to a variety of projects and organizations in their communities