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Lead Account Coordinator

Join our team as a Lead Account Coordinator and take ownership of driving operational excellence. You will oversee intake tracking, manage escalations, and ensure smooth workload distribution across teams. Your leadership will help maintain transparency, improve service execution, and strengthen long-term account health.

Responsibilities

+ Oversee incoming request tracking and ensure accurate documentation and timely follow-through.

+ Manage and update weekly scorecards to monitor productivity, SLA adherence, and workload complexity.

+ Serve as the first escalation point for order tracking, backlogs, and delays across key accounts.

+ Support leadership in identifying capacity gaps and recommending solutions.

+ Collaborate with Sales Representatives, Admins, and Analysts to align tasks with client expectations.

+ Assist in onboarding new hires and help establish standard operating procedures for consistency.

+ Participate in strategic planning sessions and reporting to enhance visibility and continuous improvement.

Required Qualifications

+ 3+ years of experience in sales operations, account coordination, or order management.

+ Proven ability to manage multi-step workflows with accuracy and attention to detail.

+ Strong organizational and analytical skills with the ability to lead without formal authority.

+ Excellent communication skills for cross-functional collaboration and issue resolution.

Preferred Qualifications

+ Bachelor’s degree in Business or related field preferred

+ Proficiency in SAP, Salesforce, SharePoint, and Business Objects.

+ Experience mentoring peers or supporting team development initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._