• Front Desk Agent

    Marriott (Madison, GA)


    Additional Information

    **Job Number** 26208407

    **Job Category** Rooms & Guest Services Operations

    **Location** Fairfield by Marriott Inn & Suites Athens Madison, 1551 Lions Club Rd, Madison, Georgia, United States, 30650VIEW ON MAP (https://www.google.com/maps?q=Fairfield%20by%20Marriott%20Inn%20%26%20Suites%20Athens%20Madison%2C%201551%20Lions%20Club%20Rd%2C%20Madison%2C%20Georgia%2C%20United%20States%2C%2030650)

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Non-Management

    **Expiration Date:** 02/20/2026

    **Additional Information:** This hotel is owned and operated by an independent franchisee, BK Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

    Job Overview

    Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role requires a passionate individual who thrives on delivering exceptional guest services, managing reservations, and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests’ stay, creating memorable experiences from the moment they arrive. If you’re motivated to provide top-tier hospitality and enjoy engaging with diverse guests, this is the perfect opportunity to showcase your skills in a lively, fast-paced environment.

    Duties

    Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process

     

    Manage guest reservations efficiently using hotel management software, updating records accurately

     

    Handle multi-line phone systems with professionalism, providing information and assistance promptly

     

    Assist guests with inquiries about hotel amenities, local attractions, and services to enhance their stay

     

    Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards

     

    Conduct night audits by reconciling daily transactions, balancing accounts, and preparing reports

     

    Maintain guest relations by addressing concerns promptly and ensuring overall satisfaction throughout their visit

    Qualifications

    Proven experience in hotel management or hospitality management roles, preferably at the front desk or in guest services

     

    Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world

     

    Strong customer service skills with a friendly, approachable demeanor and excellent phone etiquette

     

    Familiarity with front desk operations, multi-line phone systems, and hotel management software

     

    Previous experience in resort or hotel environments is highly desirable

     

    Knowledge of guest relations strategies and hospitality best practices to foster positive guest experiences

     

    Ability to work flexible hours, including nights, weekends, and holidays as needed

     

    Job Types: Full-time, Part-time Expected hours: 40 per week Benefits: Employee discount. $13-15 per hour

     

    _This company is an equal opportunity employer._

     

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