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Working Title:

Financial Aid Loan Counselor (MSUAASF Range C)

Institution:

Winona State University

Classification Title:

MSUAASF Range C

Bargaining Unit / Union:

211: Minnesota State University Association of Administrative Service Faculty

City:

Winona

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Unclassified - Unlimited Academic

Salary Range:

$47,607.00 - $93,342.00

Job Description

**1. Student Loan Program Administration.** Manage, administer, and process loan applications for all student loan programs. These programs include the Federal Direct Loans, the Minnesota SELF Loan, and all Private Alternative Loan Programs. Determine student eligibility and approve applications in accordance with rules and regulations for each specific loan program. Manage and administer the certification and disbursement of funds. Verify the accuracy of the electronic-transfers and prepare funds for disbursement to students’ accounts. Oversee the recording of scholarships, grants, and loans and their disbursement to students’ accounts. Adjust aid types and dollar amounts as necessary to stay in compliance with regulations. Verify continued eligibility for financial aid by checking enrollment and financial aid holds. Return and reallocate funds as necessary. Use professional judgment in adjusting the financial aid budget of students. Perform monthly and annual loan reconciliation in accordance with Federal, State, and institutional regulations.

**2. Financial Aid Counseling.** Counsel, advise and interact with students and parents on their application and eligibility for financial aid to facilitate the delivery of aid. Resolve conflicts, solve problems, and make judgments for special conditions reviews, dependency overrides and study abroad reviews. Make eligibility determinations, process aid applications, and package awards to insure maximum utilization of funds. When awarding aid, it is necessary for funds to conform to office awarding policies, and it is consistent, equitable and complies with funding source regulations. Advise students on alternative methods of financing their education if their satisfactory progress appeal is not successful. Advise and educate students on the consequences of loan debt, consolidation, deferment and forbearances.

**3. Processing Verification.** Interpret and apply the Federal rules and regulations regarding the verification process. Assess accuracy of information received against confidential tax documents. Identify corrections and perform a recalculation of aid eligibility after revisions have been made to ensure the correct eligibility is calculated. Submit corrections to the Federal Central Processor. Confirm accurate completion of corrections when received back from the Federal Central Processor. Monitor discrepancies between information verified by the Financial Aid Office and corrections submitted directly to the Federal Central Processor by the student. Certify the verified applications as ready to award.

**4. Warrior Hub Enrollment Services:** Deliver information and resolve issues (Financial Aid, Records and Registration, Student Accounts) on behalf of the university for students, prospective students, parents/families, faculty, staff, administration, guests and the general public. Intake, review, and process various forms and workflows across departments represented within Warrior Hub Enrollment Services area. Emphasis on walk up counseling on various issues relating to our Enrollment Services area.

**5. Develop institutional policies and procedures with reference to Federal, State, and private loans and disbursement of financial aid.** Collaborate in the development, evaluation and interpretation of policies and procedures by staying current with changes in Federal, State and agency regulations through weekly meetings, use of resource materials and participation in professional workshops and conferences. Meet with representatives from various lending institutions and visit their websites to keep current on private student loan products.

**6. Manage the entrance and exit interviews** for all students on financial aid. Prepare and counsel students and perform follow up in compliance within the Federal regulations. Determine which students need to complete the interviews and ensure they receive and complete the interviews.

**7. Organize and coordinate summer financial aid** . Make eligibility determinations, process aid applications, package awards, and process loans.

Salary Range: $47,607 - $93,342

Minimum Qualifications

+ Bachelor’s Degree

+ Two (2) years of experience in Higher Education and/or Student Financial Aid, or related customer service field.

+ Experience in effectively and efficiently utilizing computers to conduct business (i.e.: Microsoft Office, software, databases and online applications).

+ Ability to create and maintain positive relationships with a wide range of constituents, including students, colleagues, parents, and external partners.

+ Strong oral, written interpersonal and electronic communication skills sufficient to prepare messages and materials for diverse audiences and clearly explain, discuss, and present.

+ Flexibility, ability to work independently, and eagerness to work in a team environment in a fast-paced office.

Preferred Qualification

+ Working knowledge of financial documents (such as Federal tax forms, reports, etc.).

+ Working knowledge of Federal, State, institutional and outside agency laws, regulations, and/or guidelines relating to student financial aid.Ability to work with and relate to diverse staff, students and parents.

+ Experience working independently, under pressure, pay attention to detail and prioritize multiple projects.

+ Ability to adapt to various programs and internalize changes as they occur

+ Experience resolving emotionally charged conflicts.

+ Experience working in a technical, highly audited and regulated environment.

+ Experience working with diverse populations.

Working Conditions

+ Some evening, overnight and weekend assignments required (i.e.: Financial Aid nights at high schools, presentations to orientation classes, admissions recruiting events, and professional development sessions).

Physical Effort

+ Must be able to load, unload, carry and set up bulky recruitment materials to remote locations by themselves.

+ Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Posting Information:

Application Deadline: Review begins 1/28/2026

Appointment Date: As Soon As Possible

Primary Location: Winona, MN

Type of Appointment: Probationary

Other Requirements:

1. The successful candidate must be able to lawfully accept employment in the United States by the day employment begins. The University regrets that we are unable to offer H1-B sponsorship at this time

2. A complete online application will include the following:

+ A cover letter that addresses the qualifications listed previously

+ Current Curriculum Vitae / Resume

+ Transcripts (undergraduate and graduate)

+ A list of professional references with contact information

**Work Shift (Hours / Days of work)** Monday-Friday; 8:00am-4:30pm

**Telework (Yes/No)** No

About Winona State University

Founded in 1858, Winona State University is a regional public university and the oldest member of the Minnesota State system. Offering more than 200 majors and programs, Winona State has the #1 Student Success Rate in the Minnesota State System with 96.97 percent of WSU graduates being hired in a field related to their degree. U.S. News recognized Winona State as having top-ranking undergraduate programs in nursing, engineering, psychology, business, and computer science. With campuses in both Winona and Rochester, Winona State offers the best of both worlds. Widely known for its stunning natural setting, the Winona campus is nestled between picturesque bluffs and the Mississippi River - meaning rock climbing, paddle-boarding, hiking, and kayaking are within a mile of campus. WSU’s Rochester campus is located in Minnesota’s third largest city - a dynamic hub for industry, arts, and culture, and consistently ranked as one of the best places to live in the U.S. Winona State University's mission is to enhance the intellectual, social, cultural and economic vitality of the people and communities we serve: a community of learners improving our world. For more information, visit winona.edu.

Employment for this position is covered by the collective bargaining agreement for Minnesota State University Association of Administrative & Service Faculty (ASF) which can be found at https://www.minnstate.edu/system/working/relations.html

**Notice:** In accordance with Minnesota State policy, employees driving on university business who use a rental or state vehicle shall be required to conform to Minnesota State’s vehicle use criteria and consent to a motor vehicle records check. The Winona State University Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school's policies, procedures, and programs concerning safety and security. Three years' worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at https://www.winona.edu/about/safety-security/ . You may also request a paper copy from University Security by emailing [email protected] .

Winona State University is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

The University provides reasonable accommodations to qualified individuals with disabilities upon request.

A member of the Minnesota State Colleges and Universities System. **_A community of learners improving our world!_**

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:

03-01-2026

Position End Date:

Open Date:

01-05-2026

Close Date:

01-05-2026

Posting Contact Name:

Robin M Delong

Posting Contact Email:

[email protected]