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job overview

Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

At Holiday Inn ® we want our guests to relax and be themselves which means we need team members to:

+ **Be you** – by being natural, professional and personable in the way you are with people

+ **Get ready** – by taking notice and using your knowledge so that you are prepared for anything

+ **Show you care** – by being thoughtful in the way you welcome and connect with guests

+ **Take action** – by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

FINANCIAL RETURNS

+ Oversee cash handling and check/credit policies and procedures.

PEOPLE

+ Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.

+ Promote teamwork and quality service through daily communication and coordination with other departments.

+ Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

+ May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.

GUEST EXPERIENCE

RESPONSIBLE BUSINESS

+ Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.

+ Conduct pre-shift meetings to inform staff of daily events. Review daily specials.

+ Ensure side work duties are complete and tables are set before, during and after operating hours.

+ Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred.

This job requires ability to perform the following:

+ Carrying or lifting items weighing up to 50 pounds

+ Moving about the outlet(s)

+ Handling food objects and products

+ Bending, stooping, kneeling

Other:

+ Communication skills are utilized a significant amount of time when interacting with customers and employees

+ Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.

+ Mathematical skills, including basic math, cash handling, are utilized frequently.

+ Problem solving, reasoning, motivating, organizational and training abilities are used often.

+ Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

+ May be required to work nights, weekends, and/or holidays.

The rate of pay for this role is at $18.00 per hour.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.