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POSITION PROFILE

This position provides entry-level technical support and consultative services for a wide variety of office imaging products and services. The role requires a blend of mechanical aptitude and basic networking skills to work independently at client sites. Responsibilities include the installation, maintenance, and repair of equipment, as well as developing solutions to improve client workflow and machine utilization.

JOB DUTIES AND RESPONSIBILITIES

+ Performs configuration, installation, troubleshooting, and maintenance on a wide variety of copier and printing products.

+ Resolves Tier 1 technical issues and identifies repetitive problems for escalation or strategic resolution.

+ Assembles, adjusts, and maintains equipment according to technical specifications and relevant documentation.

+ Proactively identifies opportunities for increased utilization of equipment, supplies, and services to build client volume.

+ Anticipates and manages customer needs by promoting support functions and service offerings.

+ Conducts basic customer training on equipment operations and workflow optimization.

+ Maintains professional relationships with all customers and internal personnel to ensure team success.

+ Manages individual daily schedule to meet response time objectives and repair deadlines.

+ Executes all call handling procedures using field management systems to track time and activity.

+ Maintains accurate "car stock" or on-site customer inventory levels as assigned.

+ Completes all administrative tasks, including service logs, expense reports, and performance metrics, in a timely manner.

+ Complies with all company policies and assists team members with administrative accuracy.

QUALIFICATIONS (Education, Experience, and Certifications)

+ **Education:** High school diploma or equivalent required.

+ **Experience:** Previous experience or coursework in electronics, mechanics, basic networking, or computer connectivity is highly desired.

+ **License:** Requires a valid state driver's license and a clean driving record.

+ **Insurance:** Must maintain minimum auto insurance coverage per company policy for extensive use of a personal vehicle.

+ **Certification:** Ability to meet requirements in the Technology Services Training & Certification Program.

KNOWLEDGE, SKILLS, AND ABILITIES

+ **Self-Development:** Goal-oriented and committed to ongoing technical training.

+ **Technical Proficiency:** Basic use of Microsoft Office, mobile technology, and diagnostic software.

+ **Communication:** Strong interpersonal and verbal skills to resolve conflicts and handle dissatisfied customers professionally.

+ **Organization:** Advanced multi-tasking skills with the ability to overcome technical and logistical obstacles.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

+ **Travel:** Extensive daily travel between customer locations (car or foot) in various weather conditions; occasional overnight travel required.

+ **Physical:** Must be able to move objects on wheels up to 400 lbs and lift/carry objects up to 50 lbs.

+ **Mobility:** Frequent stooping, bending, squatting, and kneeling required to service equipment at floor level or on ladders.

+ **Schedule:** May require shift work, overtime, stand-by, and/or on-call rotations.

+ **Stress:** Work involves periodic stress related to deadlines, performance metrics, and high service call volumes.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.