• Healthcare Call Center Representative

    Robert Half Office Team (Phoenix, AZ)


    Description We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients by managing a high volume of calls with efficiency and compassion. This is a long-term contract position ideal for someone who thrives in fast-paced environments and has a passion for helping others.

    Responsibilities:

    • Respond to incoming calls promptly, ensuring each caller is treated with care and respect.

    • Accurately route calls to the appropriate departments or individuals based on the caller's needs.

    • Monitor and respond to emergency codes, alarms, and life safety events, ensuring swift and effective action.

    • Make emergency announcements while adhering to established protocols and maintaining composure.

    • Utilize telecommunications systems and software proficiently to manage call operations effectively.

    • Maintain confidentiality and demonstrate cultural sensitivity when communicating with diverse patient populations.

    • Ensure proper use of communication tools to facilitate understanding and collaboration within the healthcare environment.

    • Handle high call volumes, averaging 300+ calls per shift, while maintaining a positive and detail-oriented attitude.

    • Escalate issues or concerns when necessary to ensure patient safety and satisfaction. Requirements • Minimum of one year of experience in a customer service role, preferably in a call center setting.

    • Strong communication skills with the ability to listen, assess, and address caller needs effectively.

    • Proficiency in managing multi-line switchboards and other telecommunications systems.

    • Familiarity with call center operations and best practices.

    • Ability to remain calm and composed in high-pressure situations, particularly during emergencies.

    • Previous experience in the healthcare industry is preferred but not required.

    • Exceptional organizational skills and attention to detail.

    • Commitment to maintaining patient confidentiality and adhering to healthcare regulations. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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