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Description

As an Account Manager, you will be the primary relationship builder between our company and a portfolio of clients. Your focus is to deliver outstanding service, anticipate client needs, and drive long-term business growth through proactive account management and strategic partnership. You’ll collaborate closely with Sales, Operations, and other internal teams to ensure seamless execution and elevated client satisfaction.

Key Responsibilities:

+ Serve as the main point of contact for assigned clients, building trust and rapport through clear, professional communication.

+ Develop a deep understanding of each client’s business goals, challenges, and operational needs to provide tailored solutions.

+ Manage all aspects of the client account lifecycle—including onboarding, order management, delivery coordination, and post-sale support.

+ Monitor and track account activity, including service requests, project timelines, order status, and resolution of any issues.

+ Identify upsell opportunities and recommend additional products or services that align with client needs, collaborating with Sales where appropriate.

+ Troubleshoot and resolve account problems efficiently, utilizing available resources and internal expertise.

+ Maintain accurate documentation of all client communications, orders, and activity in CRM systems.

+ Partner with internal teams to facilitate the delivery of solutions, ensuring timely and successful execution.

+ Analyze account performance through reports and metrics to identify growth areas and improvement opportunities.

+ Ensure all client concerns are addressed promptly, maintaining high satisfaction and retention rates.

+ Stay informed of industry trends and company offerings to provide strategic insights to clients.

+ Represent our company professionally at all times, upholding high standards for communication, service, and collaboration.

Requirements

Required Skills and Qualifications:

+ Proven experience in account management, client services, or a related customer-facing role.

+ Exceptional verbal and written communication skills, with strong active listening abilities.

+ Ability to build and maintain positive relationships with clients and internal stakeholders.

+ Strong organizational and time management skills, with keen attention to detail.

+ Proactive problem-solving capabilities and a consultative approach.

+ Experience with CRM systems (such as Salesforce.com) and office productivity tools (Microsoft Office Suite).

+ Demonstrated ability to analyze data, identify trends, and deliver actionable insights.

+ Collaborative team player, committed to continual learning and professional development.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .