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Description

We are currently seeking a dedicated and experienced Customer Service Representative based in Blaine, Minnesota, United States. This role provides an opportunity to join our team in a dynamic and fast-paced environment. The primary function of this role is to manage a wide variety of customer inquiries, disputes, and complaints while acting as a liaison within the organization to ensure we exceed customer expectations.

Responsibilities:

• Process and manage a diverse range of customer inquiries related to transactions, products, and services

• Handle disputes and customer complaint resolution effectively and professionally

• Coordinate with various internal departments such as engineering, procurement, production, quality, sales, and shipping to ensure timely delivery of products

• Serve as a liaison for technical support and provide basic technical assistance pertaining to products and services

• Receive order information via various means such as phone, web portals, email, regional sales, and enter required information into the operating system

• Follow up as needed to clarify order information, pricing, and shipping methods

• Manage documentations efficiently

• Use Microsoft Office Suite (Word, Excel, Outlook) proficiently for various tasks

• Prioritize and multitask numerous daily activities effectively

• Display excellent interpersonal, verbal, and written communication skills

• Handle technical problems and offer solutions

•Spanish language skills as needed for customer service is a plus.

Requirements

Qualifications:

• Proficiency in Spanish Language is a plus.

• Experience with Microsoft Office Suites, including Microsoft Excel, Microsoft Word, and Microsoft Outlook

• Ability to handle Inbound and Outbound Calls

• Experience in a Call Center Customer Service environment

• Proven ability to provide high quality Customer Service

• Demonstrated skills in Data Entry and Order Entry

• Ability to handle and resolve Technical Problems

• Experience with Email Correspondence

• Ability to Schedule Appointments effectively

• Previous experience in a Customer Service Representative role is preferred

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Ability to work well as part of a team and independently when required

• Flexibility to adapt to changing situations and priorities

• Demonstrated ability to multi-task effectively in a fast-paced environment

• High level of professionalism and attention to detail.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .