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Overview

Patient Account Representative

(on-site)

Starting at $17.00 per hour

Why work for Select?

+ We are committed to your growth and success!

+ Career Advancement opportunities

+ Competitive pay, benefits and PTO

+ Monday–Friday

+ **Bonus eligibility**

+ Eligible for referral bonuses

+ Thorough orientation program

What you’ll do:

+ Investigate and follow up on overdue accounts; document and resolve issues.

+ Contact patients, insurers, and attorneys to reduce receivables and meet cash goals.

+ Identify and resolve collection challenges; escalate payor concerns when needed.

+ Counsel patients on financial options, set payment plans, and process adjustments.

Responsibilities

MORE INFO:

+ Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.

+ Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.

+ Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.

+ Manage correspondence related to designated work load.

+ Address incoming center/field inquiries as necessary and in accordance with departmental guidelines.

+ Identify and resolve issues impacting the timely collection of open receivables.

+ Provide timely notification to the appropriate managerial staff of any identified payor issues.

+ Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.

+ As necessary, request account adjustments as identified via write off requests and refund requests.

+ Recommend accounts to an outside agency based upon company guidelines.

+ Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary.

+ Meet the expectations and goals for productivity and cash targets as set forth by management

+ Performs other duties or special projects as assigned.

Qualifications

POSITION REQUIREMENTS

+ High School Diploma or GED

+ One year of customer service experience – Retail/Hospitality/Banking/Healthcare

PREFERRED QUALIFCATIONS

+ One year of experience in an office setting, medical environment preferred

+ Computer skills, including Microsoft Office products, and familiarity with internet research

+ Strong organization skills and the proven experience in the ability to problem solve.

+ Adaptable, detail orientation and strong organization skills are preferred.

+ Excellent verbal and written communication skills

+ Strong interest to develop career path

Working Conditions:

+ Office Environment

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

+ An extensive and thorough paid orientation program.

+ Hybrid Remote Work Structure

+ Paid Time Off (PTO) and Extended Illness Days (EID).

+ Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.

+ A 401(k) retirement plan with company match.

+ No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans

Apply for this job (https://jobs-selectmedicalcorp.icims.com/jobs/353613/patient-account-representative/job?mode=apply&apply=yes&in\_iframe=1&hashed=1374627814)

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**Job ID** _353613_

**Experience (Years)** _1_

**Category** _Corporate - Central Billing Office_

**Street Address** _225 Grandview Avenue_

**Min** _USD $17.00/Hr._

**Max** _USD $17.00/Hr._