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Description

We are looking for an experienced Collections Specialist to join a team in Wilmington NT, Delaware. This role is a contract position with the potential for a long-term opportunity, offering an excellent chance for professionals with a background in collections and customer service to grow within a dynamic work environment. Candidates should be comfortable working in a high-volume call center setting and possess strong communication skills.

Responsibilities:

• Manage collection activities to recover outstanding balances in compliance with company policies.

• Communicate effectively with customers via phone or E-Mail, providing solutions to payment-related issues.

• Utilize Microsoft Excel and other tools to track account balances and generate reports.

• Collaborate with billing teams to ensure accurate handling of invoices and payments.

• Handle inbound and outbound calls to address customer inquiries and resolve disputes.

• Monitor overdue accounts and initiate appropriate follow-up actions.

• Analyze credit information and provide recommendations for account adjustments.

• Maintain detailed records of all communications and transactions for auditing purposes.

• Ensure compliance with regulatory standards and company procedures related to collections.

• Support continuous improvement initiatives to enhance collection processes and customer satisfaction.

Requirements • Minimum of 2 years of experience in collections or customer service within a call center environment.

• Proficiency in Microsoft Excel for reporting and data analysis.

• Strong knowledge of billing functions and collection processes.

• Ability to handle high-volume calls while maintaining professionalism.

• Familiarity with credit analysis and account reconciliation.

• Excellent communication and negotiation skills.

• Detail-oriented with strong organizational abilities.

• Proven ability to work independently and as part of a team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .