• Sales Support

    Robert Half Office Team (Round Rock, TX)


    Description

    Our client is in need of a detail-oriented Sales Support specialist to join their team on a contract basis in Round Rock, Texas. This role is ideal for someone who excels in customer service, order management, and collaboration with sales teams. You will play a key role in ensuring smooth order processing and maintaining high levels of customer satisfaction.

    Responsibilities:

    • Process incoming sales orders efficiently, ensuring all item details are accurately entered into internal systems.

    • Submit orders for fulfillment and coordinate shipment processes.

    • Address customer inquiries and resolve complaints professionally, providing solutions or issuing refunds, credits, or exchanges when necessary.

    • Collaborate with the external sales team to support their efforts and maintain seamless communication.

    • Generate and complete weekly reports to track performance metrics and operational efficiency.

    • Meet or exceed established benchmarks for order accuracy, call monitoring, and other performance standards.

    • Actively participate in company and departmental meetings to stay informed and contribute to team goals.

    • Handle customer concerns by assessing the situation, identifying solutions, and implementing appropriate actions.

    • Take on additional tasks as assigned to support the overall sales operations.

     

    Requirements • Proven experience in post-sales support, including handling customer inquiries and complaints.

     

    • Familiarity with sales processes such as inbound and outbound sales.

    • Strong proficiency in order entry systems and attention to detail.

    • Ability to effectively manage time and prioritize tasks in a fast-paced environment.

    • Excellent communication skills to interact with customers and collaborate with sales teams.

    • Demonstrated ability to meet performance goals and maintain high standards.

    • Experience in generating reports and analyzing data to support operational improvements.

    • Flexibility to adapt to additional responsibilities and changing priorities. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .